On-Site Court Interpreting Services Coordinator

Department: Interpreting and Translation Services; Parramatta; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible work environment

Training and development

Health & wellbeing programs

Competitive pay

Job summary

Multicultural NSW invites applications for a Service Delivery Officer based on-site at John Maddison Tower and other Sydney Metro court locations to coordinate interpreting services across NSW courts.

You'll work with interpreters, court staff and internal teams to resolve issues, monitor service delivery and support access to justice for culturally and linguistically diverse communities.

Qualifications

• Experience in service delivery, customer service or stakeholder engagement.
• Strong communication and relationship-building skills.
• Sound judgement and problem-solving ability.
• Confidence managing competing priorities and challenging situations.
• Strong conflict resolution and de-escalation skills.
• Ability to work independently and adapt to changing operational needs.

Responsibilities

• Coordinate and support interpreters across court locations.
• Provide on-the-ground operational support and resolve service delivery issues.
• Liaise with court staff, interpreters and internal stakeholders.
• Monitor attendance and service delivery outcomes.
• Manage enquiries, complaints and challenging situations professionally.
• Identify opportunities to improve service delivery and operational efficiency.

Skills

Service delivery

Customer service

Stakeholder engagement

Job description

Multicultural NSW invites applications for a Service Delivery Officer based on-site at John Maddison Tower and other Sydney Metro court locations to coordinate interpreting services across NSW courts.

You'll work with interpreters, court staff and internal teams to resolve issues, monitor service delivery and support access to justice for culturally and linguistically diverse communities.