Court Interpreting Service Delivery Coordinator

NSW Department of Communities and Justice; Parramatta; On-site; AUD 87,000 - 95,000; Full time

Job summary

Multicultural NSW is seeking a Service Delivery Officer to provide on-site support at John Maddison Tower and other Sydney Metro court locations. You will coordinate interpreters, liaise with court staff, and ensure smooth service delivery in a busy environment.

You will build relationships with interpreters and stakeholders, resolve issues, monitor outcomes and handle inquiries with professionalism, contributing to access to justice for culturally and linguistically diverse communities.

Qualifications

• Experience in service delivery, customer service or stakeholder engagement.

Responsibilities

• Coordinate and support interpreters across court locations.
• Provide on-the-ground operational support and resolve service delivery issues.
• Liaise with court staff, interpreters and internal stakeholders.
• Monitor attendance and service delivery outcomes.
• Manage enquiries, complaints and challenging situations professionally.
• Identify opportunities to improve service delivery and operational efficiency.

Skills

Service delivery

Customer service

Stakeholder engagement

Communication

Problem solving

Prioritisation

Conflict resolution

Independent work

Job description

Multicultural NSW is seeking a Service Delivery Officer to provide on-site support at John Maddison Tower and other Sydney Metro court locations. You will coordinate interpreters, liaise with court staff, and ensure smooth service delivery in a busy environment.

You will build relationships with interpreters and stakeholders, resolve issues, monitor outcomes and handle inquiries with professionalism, contributing to access to justice for culturally and linguistically diverse communities.