MNSW - Service Delivery Officer

NSW Department of Communities and Justice; Parramatta; On-site; AUD 87,000 - 95,000; Full time

Job summary

Multicultural NSW is seeking a Service Delivery Officer to provide on-site support at John Maddison Tower and other Sydney Metro court locations. You will coordinate interpreters, liaise with court staff, and ensure smooth service delivery in a busy environment.

You will build relationships with interpreters and stakeholders, resolve issues, monitor outcomes and handle inquiries with professionalism, contributing to access to justice for culturally and linguistically diverse communities.

Qualifications

• Experience in service delivery, customer service or stakeholder engagement.

Responsibilities

• Coordinate and support interpreters across court locations.
• Provide on-the-ground operational support and resolve service delivery issues.
• Liaise with court staff, interpreters and internal stakeholders.
• Monitor attendance and service delivery outcomes.
• Manage enquiries, complaints and challenging situations professionally.
• Identify opportunities to improve service delivery and operational efficiency.

Skills

Service delivery

Customer service

Stakeholder engagement

Communication

Problem solving

Prioritisation

Conflict resolution

Independent work

Job description

Service Delivery Officer

Department: Interpreting and Translation Services

Department/Agency: Multicultural NSW

Location: Parramatta, NSW, AU, 2150

• Employment type – Ongoing full-time, 35 hours per week
• Salary – $87,199 pa - $95,482 pa plus employers' contribution to superannuation and annual leave loading

Make a meaningful difference every day. Join our welcoming team to support access to justice, build strong relationships, and help deliver quality interpreting services across NSW courts.

Your role

As a Service Delivery Officer, you will provide a dedicated on-site presence at John Maddison Tower, ensuring interpreting services are delivered seamlessly within a busy court environment. You'll work closely with interpreters, court staff and internal teams to coordinate services, resolve issues and support positive outcomes for clients and stakeholders

What you'll do

• Coordinate and support interpreters across court locations.
• Provide on-the-ground operational support and resolve service delivery issues.
• Liaise with court staff, interpreters and internal stakeholders.
• Monitor attendance and service delivery outcomes.
• Manage enquiries, complaints and challenging situations professionally.
• Identify opportunities to improve service delivery and operational efficiency.

What we're looking for

• Experience in service delivery, customer service or stakeholder engagement.
• Strong communication and relationship-building skills.
• Sound judgement and problem-solving ability.
• Confidence managing competing priorities and challenging situations.
• Strong conflict resolution and de-escalation skills.
• Ability to work independently and adapt to changing operational needs.

This is an on-site role requiring attendance at John Maddison Tower, Downing Centre and other Sydney Metro court locations as required.

Join a collaborative and supportive team delivering services that make a real difference to culturally and linguistically diverse communities. You'll enjoy a varied role, meaningful stakeholder engagement and the opportunity to contribute to access to justice across NSW.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

At Multicultural NSW you'll be helping connect and unite people to develop resilient and welcoming communities. You'll be supporting NSW to be the most successful multicultural society in the world.

Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony.

Thank you for your interest in this role. We look forward to receiving your application.

Applications close Friday, 30 October 2026 at 11:59pm AEST.

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