On-Road Property Claims Assessor

Suncorp; Townsville City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

20 weeks parental leave

Secondary carer parental leave

Unlimited paid emergency response

4 weeks annual leave + 5 flexi days

Job summary

Suncorp Group is seeking Expressions of Interest for an On-Road Assessor in Queensland. The role involves on-site and remote assessments of property damage, determining liability, scope and quantum, and guiding customers through the claims journey.

You will work with Claims Managers, repairers, and suppliers to ensure high-quality repairs and compliant processes while balancing technical decision-making with empathy and care.

Qualifications

• Trade qualifications or formal qualifications in building or allied trades (mandatory)
• Unrestricted Full Driver’s Licence (mandatory)
• Certificate IV in General Insurance or equivalent (desired)
• Qualified trade within the building industry (desirable)
• Previous Assessing / Supervision / Construction Experience (desirable)

Responsibilities

• Conduct on-site, virtual, or desktop property assessments with customers or alongside repairers.
• Determine, review, accept, or decline scopes of work for cost-effective repairs.
• Communicate clear, timely, and accurate advice to customers regarding decisions and timelines.
• Support Claims Managers in resolving complex customer issues and assist vulnerable customers.
• Accurately document decisions, evidence, and outcomes in written assessment reports.

Skills

Customer service

Decision making

Communication

Time management

Empathy

Problem solving

Attention to detail

Insurance knowledge

Report writing

Building trades knowledge

Education

Trade qualifications or formal qualifications in building or allied trades

Unrestricted Full Driver’s Licence

Job description

Suncorp Group is seeking Expressions of Interest for an On-Road Assessor in Queensland. The role involves on-site and remote assessments of property damage, determining liability, scope and quantum, and guiding customers through the claims journey.

You will work with Claims Managers, repairers, and suppliers to ensure high-quality repairs and compliant processes while balancing technical decision-making with empathy and care.