Expressions of Interest - Assessor - QLD

Suncorp; Gold Coast City; Vor Ort; AUD 90.000 - 110.000; Vollzeit

Zusammenfassung

Suncorp is seeking an On-Road Assessor to join the Home Claims Assessing team. You will conduct on-site and virtual property assessments, determine scopes of work, and guide customers through the claims journey with empathy and accuracy.

This role requires trade or allied building qualifications, a full driver's licence, and insurance/claims experience. You will work across Tweed Heads, Gold Coast, and surrounding areas in a permanent full-time capacity.

Qualifikationen

• Trade qualifications or formal qualifications in building or allied trades.
• Unrestricted Full Driver's Licence.
• Certificate IV in General Insurance or equivalent.
• Qualified trade within the building industry.
• Experience in Assessing / Supervision / Construction.

Aufgaben

• Conduct on-site, virtual, desktop property assessments with customers or alongside panel repairers.
• Determine, review, accept, or decline scopes of work for cost-effective repairs.
• Communicate clear, timely, accurate claim decisions and next steps to customers.
• Support Claims Managers in resolving complex issues and vulnerable customers.
• Accurately document decisions, evidence, and outcomes in assessment reports.
• Drive cost-focused outcomes and quality assurance for repairs.
• Identify risks, address potential fraud, and ensure policy compliance.
• Provide feedback on repairer performance and suggest improvements.

Kenntnisse

Customer focus

Report writing

Policy interpretation

Repair knowledge

Time management

Conflict resolution

Computer literacy

Continuous improvement

Attention to detail

Governance knowledge

Ausbildung

Trade qualifications or allied trades

Certificate IV in General Insurance

Unrestricted Full Driver's Licence

Jobbeschreibung

Expressions of Interest - Assessor - QLD

Expressions of Interest - On-Road Assessor- Commencing February 2027

• Tweed heads, Gold Coast and surrounding areas.
• Permanent Full Time

Are you passionate about delivering exceptional customer outcomes and ready to take the next step in your claims career? We are seeking Expressions of Interest from motivated and customer-focused individuals interested in future opportunities within our Home Claims Assessing team, with successful candidates commencing in February 2027.

Make a real difference when it matters most

Join Suncorp Group as anOn-Road Assessorand play a critical role in supporting customers through one of the most important moments they face -recovering fromproperty loss or damage.You'll be on the front line, delivering expert assessments, clear guidance, and genuine care, helping our customers move forward with confidence.

About Us

At Suncorp Group, we believe in chasing real progress and driving real change - for our customers, our communities, and our people.We're a place where curiosity is encouraged, ideas are valued, and careers are built with purpose.At Suncorp Group, we are committed to creating a workplace whereeveryone feels valued, respected, and included. Inclusion isn't just something we value, it's how we work, how we lead, and how we create better outcomes for our people, customers, and communities.

About the Role

As an On-Road Assessor, you will be responsible for assessing property damage, determining claim liability, scope, and quantum, and ensuring claims are managed in line with the relevant policy application, legislative requirements, and service excellence standards. You'll work closely with Claims Managers, repairers & suppliers, both internal and external stakeholders. Providing expert advice, resolving issues, and ensuring customers feel informed and supported throughout the claims journey. This is a hands-on, autonomous role suited to someone who enjoys variety, customer interaction, and balancing technical decision-making with empathy and care.

Key Responsibilities

• Conduct on-site, virtual, desktop property assessments with customers, or alongside our panel repairers
• Determine, review, accept, or decline scopes of work to ensure appropriate, cost-effective, and high-quality repairs
• Communicate clear, timely, and accurate advice to customers regarding claim decisions, next steps, timeframes, and progress.
• Support Claims Managers in resolving complex customer issues and identifying and assisting vulnerable customers.
• Accurately assess property loss or damage, documenting all decisions, evidence, and outcomes in written assessment reports.
• Drive cost focused outcomes, ensuring repair quality assurance, and continuous improvement initiatives.
• Proactively identify and manage risks, elevate potential fraud concerns, and ensure compliance with internal policies and legislative obligations.
• Provide feedback on repairer performance and suggest process or service improvements to enhance customer outcomes.

About You

You're a confident decision-maker who balances technical expertise with strong customer focus. You're organised, resilient, and comfortable working independently in a fast-paced environment.

Mandatory Qualifications

• Trade qualifications or formal qualifications in building or allied trades
• Unrestricted Full Driver's Licence

Desired Qualifications

• Certificate IV in General Insurance or equivalent
• Qualified trade within the building industry
• Previous Assessing / Supervision / Construction Experience

Key Skills & Capabilities

• Exceptional customer skills with the ability to manage customer expectations effectively while providing support during times of need both face to face and via the telephone
• Extensive experience within insurance and/or property claim industry
• Strong written skills, with ability to write detailed assessment reports.
• Ability to operate various technology and operating systems with strong computer literacy skills
• Strong conflict resolution skills while demonstrating empathy
• High attention to detail, problem-solving, and negotiation skills
• Ability to interpret insurance policies and expert reports, to determine correct coverage decisions
• Strong knowledge of repair methodology, and repair/building standards
• Proactive, resilient, and committed to continuous improvement
• Effective time management skills, high organisation, and ability to manage high pressure while balancing workload.
• Sound understanding of insurance legislation, compliance, and governance requirements

What We Can Offer You

Flexible working and leave options, including:

• 20 weeks paid parental leave
• 4 weeks secondary carer parental leave
• Unlimited paid emergency response leave
• 4 weeks Annual leave, and additional 5 flexi days per year

Ready to make an impact?

If you're passionate about helping customers, enjoy being on the road, and want to build a meaningful career with a trusted Australian brand, we’d love to hear from you.

Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.