On-Road Assessor, VIC - Flexible Hours & Growth

Suncorp; Melbourne; Presencial; AUD 90.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

20 weeks paid parental leave

4 weeks annual leave

Flexible working options

Emergency leave (unlimited)

Study support

Descripción de la vacante

Suncorp Group is seeking Expressions of Interest for an On-Road Assessor in Melbourne, commencing February 2027. This hands-on role involves assessing property damage and guiding customers through the claims journey with empathy and technical rigour.

You will work with Claims Managers, repairers, and suppliers to ensure high-quality repairs and compliant outcomes, in a flexible and supportive environment.

Formación

• Trade qualifications or formal qualifications in building or allied trades.
• Unrestricted Full Driver's Licence.
• Certificate IV in General Insurance or equivalent.
• Qualified trade within the building industry.
• Previous Assessing / Supervision / Construction Experience.

Responsabilidades

• Conduct on-site, virtual, desktop property assessments with customers or panel repairers.
• Determine, review, accept, or decline scopes of work for cost-effective repairs.
• Communicate clear, timely, and accurate advice to customers regarding decisions and timelines.
• Support Claims Managers in resolving complex customer issues and vulnerable customers.
• Accurately assess property loss or damage and document decisions in reports.
• Drive cost-focused outcomes and ensure repair quality assurance.
• Identify and manage risks, and ensure compliance with policies and legislation.
• Provide feedback on repairer performance and suggest process improvements.

Conocimientos

Customer service

Insurance knowledge

Report writing

Digital literacy

Time management

Policy interpretation

Communication

Empathy

Educación

Certificate IV in General Insurance

Trade qualification in building or allied trades

Qualified trade in building industry

Herramientas

Claims systems

Descripción del empleo

Suncorp Group is seeking Expressions of Interest for an On-Road Assessor in Melbourne, commencing February 2027. This hands-on role involves assessing property damage and guiding customers through the claims journey with empathy and technical rigour.

You will work with Claims Managers, repairers, and suppliers to ensure high-quality repairs and compliant outcomes, in a flexible and supportive environment.