On Call Rostering Officer (Casual) - Melbourne Based

Independent Living Victoria; Melbourne; À distance; AUD 41 000 - 62 000; Temps partiel

Avantages offerts par ce poste

Flexible casual role

Remote work-from-home

Supportive onboarding

Chance to make an impact

Résumé du poste

Independent Living Victoria is seeking a compassionate On Call Rostering Officer to support rostering operations outside standard business hours. This casual, work-from-home role offers flexibility and autonomy and requires Melbourne-based presence for on-call coordination.

You’ll be the first point of contact for staff and clients during on-call hours, helping ensure high-quality care at all times. Training is provided and confidentiality is essential.

Qualifications

• General Administration experience preferred.
• Experience as a Support Worker is advantageous.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Knowledge of SCHADS Award rostering, shift work, and penalty rates.
• Confident handling a high volume of phone calls and thinking on your feet.
• Strong organisational and time management skills.
• Able to work autonomously with minimal supervision.
• Willingness to learn our internal rostering software (training provided).

Responsabilités

• Provide full on-call coverage during allocated periods.
• Allocation of shifts to ensure staff skillsets match client needs.
• Ensure shifts are filled as requested in a timely manner.
• Respond promptly and professionally to phone calls regarding client care and rostering.
• Manage last-minute shift cancellations and coordinate replacements efficiently.
• Use initiative to assess and elevate health-related concerns appropriately.
• Maintain clear and accurate records of calls and actions taken.
• Work independently and make sound decisions under time pressure.
• Ensure that specific requests/procedures are passed on to staff for each shift booked.
• Manage and resolve post-hours issues for support workers.

Connaissances

General administration

Phone handling

Organisational skills

Time management

Calm under pressure

Formation

Knowledge of SCHADS Award rostering

Outils

Outlook

Word

Excel

Description du poste

On Call Rostering Officer (Casual) - Melbourne based

Please read the following before applying:

The position will fulfil a range of ‘On-Call', after hours as defined:

5am – 9am and 5pm to 11pm Monday to Friday.

5am – 11pm Saturday, Sunday and Public holidays.

You will be paid a flat rate of $10 per hour just for being on-call.

Rates start from $37 p/h for time worked.

Must be based in Melbourne

About us:

Independent Living Victoria is a values-driven organisation dedicated to supporting people to live independently in their homes and communities, offering 24-hour care across all of Melbourne for clients with complex care needs including bowel care, catheter care, ventilator management and enteral feeding.

About the role:

Are you a confident communicator with strong organisational skills and the ability to stay calm under pressure? Independent Living Victoria (ILV) is seeking a compassionate and proactive On Call Rostering Officer to support our rostering operations outside standard business hours.

This is a casual, work-from-home role that offers flexibility and autonomy. Itmay suit individuals looking for work that fits around other commitments, such as study, caregiving or other part-time work. You’ll be the first point of contact for staff and clients during on-call hours, helping to ensure our clients continue to receive high-quality care—no matter the time of day.

The position will fulfil a range of ‘On-Call’ hours as defined:

5am – 9am and 5pm to 11pm Monday to Friday

5am – 11pm Saturday, Sunday and Public holidays.

Key functions of the role will include:

• Provide full on-call coverage during allocated periods.
• Allocation of shifts to ensure staff skillsets match individual client support needs.
• Ensure shifts are filled as requested in a timely manner
• Respond promptly and professionally to phone calls regarding client care and staff rostering
• Manage last-minute shift cancellations and coordinate replacements efficiently
• Use initiative to assess and elevate health-related concerns appropriately
• Maintain clear and accurate records of calls and actions taken
• Work independently and make sound decisions under time pressure
• Ensure that any specific requests/procedures are passed on to the support staff, so they understand what is expected from them on each shift booked
• Manage and resolve any issues that arise for support workers after hours

About you:

• General Administration experience is preferred
• Previous Support Worker experience is advantageous
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Knowledge of the SCHADS Award provisions relating to rostering, shift work, and penalty rates.
• Confident handling a high volume of phone calls and thinking on your feet
• Calm and resourceful in urgent or high-pressure situations
• Strong organisational and time management skills
• Comfortable working autonomously with minimal supervision
• Willingness to learn our internal rostering software (training provided)
• Positive and friendly attitude.
• Excellent interpersonal skills.
• Demonstrated ability to maintain confidentiality and appropriately deal with sensitive information.
• Flexible and adaptable approach to work demands.

What we offer:

• Flexible, casual role that supports work-life balance
• Remote, work-from-home arrangement
• Supportive training and onboarding
• The chance to make a real impact in people’s lives

Other Requirements:

• Must hold Valid Australian work rights.
• National Police Clearance.
• First Aid and CPR certificate.