On-Base Accommodation Concierge

Ventia; Katherine; Presencial; AUD 64.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time permanent role

Remuneration package

Uniform and PPE provided

Health and wellbeing initiatives

Employee discounts with Ventia

Descripción de la vacante

Ventia, in partnership with the Australian Defence Force, seeks an experienced Guest Services Agent to support on-base accommodation for Defence personnel at RAAF Tindal, Katherine, NT. You will welcome guests, manage bookings, check-ins/outs, records, and inspections while delivering outstanding customer service and upholding accommodation standards.

The role requires 1+ years in hospitality, a relevant diploma/degree advantageous, and proficiency with MS Office.

Formación

• 1+ years’ experience in hospitality or accommodation.
• A diploma or degree in hospitality management or a related field (advantageous).
• Proficiency in MS Office and record-keeping systems.
• Strong communication and customer service skills.
• Respectful and inclusive approach to working with diverse communities.

Responsabilidades

• Lead room booking and allocation for personnel posted or transiting through the base.
• Track and manage keys like a vault master (arrival, departure, and storage).
• Coordinate cleaning, maintenance and respond to service requests.
• Maintain occupancy stats, logbooks, inventory and condition checks.
• Liaise with leadership to align accommodation with rank and availability.
• Perform quality room inspections to ensure functionality and welcoming ambiance.
• Welcome deliveries, manage IT bookings, and assist visitors and trades.

Conocimientos

Customer service

Communication

Hospitality experience

Diversity & inclusion

Educación

Diploma or degree in Hospitality Management

Herramientas

MS Office

Descripción del empleo

Ventia, in partnership with the Australian Defence Force, seeks an experienced Guest Services Agent to support on-base accommodation for Defence personnel at RAAF Tindal, Katherine, NT. You will welcome guests, manage bookings, check-ins/outs, records, and inspections while delivering outstanding customer service and upholding accommodation standards.

The role requires 1+ years in hospitality, a relevant diploma/degree advantageous, and proficiency with MS Office.