Head of Accommodation & Cleaning Services

Ventia; Hobart; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Supportive team environment

Career development and progression

Employee benefits and wellbeing 프로그램

Support Australia’s Defence community

Job summary

Ventia is seeking an Accommodation, Cleaning & Guest Services Supervisor to oversee accommodation, guest services and cleaning operations across Defence sites. This hands-on leadership role requires coordinating teams, site inspections and admin tasks to deliver high-quality services for Defence personnel.

Reporting to the Transport, Accommodation and Cleaning Manager, you will manage bookings, scheduling and compliance while building strong relationships with Defence stakeholders and customers.

Qualifications

• Experience supervising teams within accommodation, hospitality, facilities or cleaning services.
• Strong administrative and computer skills with MS Office and operational systems.
• Excellent organisational and time management skills.

Responsibilities

• Leading and supporting accommodation, guest services and cleaning teams.
• Site inspections and audits to maintain cleaning standards.
• Managing bookings, room allocations, check-ins and occupancy reporting.
• Investigating and resolving customer service issues.
• Monitoring contract compliance and quality standards.
• Coordinating maintenance requests and service delivery activities.
• Reporting, data entry and admin tasks in various systems.
• Building relationships with Defence stakeholders and customers.

Skills

Team supervision

Administrative skills

Microsoft Office

Stakeholder engagement

Attention to detail

Communication skills

Job description

Ventia is seeking an Accommodation, Cleaning & Guest Services Supervisor to oversee accommodation, guest services and cleaning operations across Defence sites. This hands-on leadership role requires coordinating teams, site inspections and admin tasks to deliver high-quality services for Defence personnel.

Reporting to the Transport, Accommodation and Cleaning Manager, you will manage bookings, scheduling and compliance while building strong relationships with Defence stakeholders and customers.