Guest Services Agent

Ventia; Katherine; On-site; AUD 64,000 - 78,000; Full time

Benefits offered by this job

Full-time permanent role

Remuneration package

Uniform and PPE provided

Health and wellbeing initiatives

Employee discounts with Ventia

Job summary

Ventia, in partnership with the Australian Defence Force, seeks an experienced Guest Services Agent to support on-base accommodation for Defence personnel at RAAF Tindal, Katherine, NT. You will welcome guests, manage bookings, check-ins/outs, records, and inspections while delivering outstanding customer service and upholding accommodation standards.

The role requires 1+ years in hospitality, a relevant diploma/degree advantageous, and proficiency with MS Office.

Qualifications

• 1+ years’ experience in hospitality or accommodation.
• A diploma or degree in hospitality management or a related field (advantageous).
• Proficiency in MS Office and record-keeping systems.
• Strong communication and customer service skills.
• Respectful and inclusive approach to working with diverse communities.

Responsibilities

• Lead room booking and allocation for personnel posted or transiting through the base.
• Track and manage keys like a vault master (arrival, departure, and storage).
• Coordinate cleaning, maintenance and respond to service requests.
• Maintain occupancy stats, logbooks, inventory and condition checks.
• Liaise with leadership to align accommodation with rank and availability.
• Perform quality room inspections to ensure functionality and welcoming ambiance.
• Welcome deliveries, manage IT bookings, and assist visitors and trades.

Skills

Customer service

Communication

Hospitality experience

Diversity & inclusion

Education

Diploma or degree in Hospitality Management

Tools

MS Office

Job description

In partnership with the Australian Defence Force, Ventia is currently seeking an experienced Guest Services Agent to support on-base accommodation services for Defence personnel at RAAF Tindal in Katherine, NT.

Enjoy a competitive annual salary of $70,599 in this full time opportunity

What’s On Offer

• Full-time permanent role within a long-term Defence contract
• Attractive remuneration package
• Uniform/PPE supplied
• Access to a variety of health and wellbeing initiatives, including discounted health insurance and our employee assistance program
• Access to Ventia’s: amazing discounts at over 450 retailers across Australia, including major retail brands

About The Role

As a Guest Service Agent, you will be the welcoming first point of contact for guests, delivering a friendly and professional experience from arrival to departure while responding to enquiries, managing bookings, check-ins/outs, maintaining records, coordinating inspections, and delivering excellent customer service and ensuring accommodation standards are met.

Key Responsibilities Include (but Are Not Limited To)

• Lead the charge in room booking and allocation for personnel posted or transiting through the base
• Track and manage keys like a vault master (arrival, departure, and safe storage)
• Coordinate cleaning, maintenance and respond to service requests
• Keep records sharp: occupancy stats, rank-room reports, logbooks, inventory and condition checks
• Liaise with leadership to align accommodation with rank and availability
• Perform quality room inspections to ensure everything is functional and welcoming
• Welcome deliveries, manage IT programs related to bookings, and assist visitors and trades

About You

• 1+ years’ experience in hospitality or accommodation
• A diploma or degree in hospitality management or a related field (advantageous)
• Proficiency in MS Office and record-keeping systems
• Strong communication and customer service skills
• Respectful and inclusive approach to working with diverse communities

Must be eligible to hold a Defence Security Clearance. As a result of this requirement the applicant must be an Australian Citizen and is willing to undertake and maintain a satisfactory Australian Federal Police check.

About Ventia

As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.

Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.

Position Reference Number: 168232