Omni-Channel Customer Experience Officer (Temp FT)

Careers at Council; Sydney; On-site; AUD 82,000 - 87,000; Full time

Benefits offered by this job

Fitness passport

Employee assistance program

Annual flu shots

Health and wellbeing programme

Novated lease options

Job summary

Sutherland Shire Council is seeking a Customer Service Officer for its Contact Centre in Sydney. You will be the first point of contact, delivering outstanding service across phone, face-to-face, and digital channels and supporting continuous improvement within the team.

The role emphasizes proactive customer interactions, relationship building, and contributing to an efficient Contact Centre operation. Temporary full-time with a 35 hour week, with part-time options available.

Qualifications

• Proven experience in high-volume customer service roles, including call centres and face-to-face interactions.
• Strong analytical skills and the ability to resolve complaints effectively.
• Excellent communication skills with the ability to convey information clearly and concisely.

Responsibilities

• Deliver outstanding customer service from the initial inquiry through to resolution.
• Foster strong relationships with customers and ensure satisfaction with services.
• Handle inquiries across all contact points: phone, face-to-face, and digital channels.
• Contribute to efficient operation of the Contact Centre and assist process improvements.

Skills

High-volume customer service

Analytical skills

Clear communication

Job description

Sutherland Shire Council is seeking a Customer Service Officer for its Contact Centre in Sydney. You will be the first point of contact, delivering outstanding service across phone, face-to-face, and digital channels and supporting continuous improvement within the team.

The role emphasizes proactive customer interactions, relationship building, and contributing to an efficient Contact Centre operation. Temporary full-time with a 35 hour week, with part-time options available.