Omnichannel Customer Service Officer

Sutherland Shire Council; Sutherland Shire Council; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Fitness passport

Employee assistance program

Annual flu shots

Wellbeing programme

Novated lease options

Job summary

Sutherland Shire Council is seeking a Customer Service Officer for the Contact Centre, delivering friendly and efficient service across multiple channels. You will handle inquiries from initial contact to resolution, contributing to a smooth customer experience and continuous improvement within the team.

Ideal candidates bring proven high-volume customer service experience, strong communication skills, and a proactive approach to problem-solving in a collaborative environment.

Qualifications

• Proven experience in high-volume customer service roles.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Be the first point of contact for customers across phone, face-to-face and digital channels.
• Deliver outstanding customer service and resolve inquiries efficiently.
• Contribute to process improvements and the omni-channel experience within Council’s Contact Centre.

Skills

Customer service

Call centre

Analytical skills

Communication

Job description

Sutherland Shire Council is seeking a Customer Service Officer for the Contact Centre, delivering friendly and efficient service across multiple channels. You will handle inquiries from initial contact to resolution, contributing to a smooth customer experience and continuous improvement within the team.

Ideal candidates bring proven high-volume customer service experience, strong communication skills, and a proactive approach to problem-solving in a collaborative environment.