Officer Administrator

The Humanity Health Group; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Employee benefits

Employee discounts

EAP (Employee Assistance Program)

Mental health support

Gym subsidies

Parental leave

Social events

Wellbeing initiative

Job summary

The Humanity Health Group is seeking an organised Office Administrator to join our Milton office in Brisbane. You’ll support allied health services with scheduling, referrals and daily office administration, while assisting managers and the leadership team.

Key responsibilities include coordinating appointments, handling calls and emails, maintaining records, and supporting travel and expense processing. Experience in healthcare or NDIs is valued, with a friendly, proactive approach and strong

Qualifications

• Previous experience in administration, customer service or office support.
• Strong organisational skills and attention to detail.
• Friendly, professional phone manner and clear written communication.
• Experience managing appointments, maintaining records and preparing documents.
• Ability to work independently and as part of a team.
• Discretion when handling confidential information.
• Flexible approach and willingness to learn new systems.
• Experience in healthcare, allied health or the NDIS sector will be highly regarded, but isn’t essential.

Responsibilities

• Manage allocated waitlists, follow up referrals and escalate contact difficulties or delays.
• Provide day-to-day administrative support and assist with tasks for senior leadership.
• Coordinate participant appointments, considering clinician availability and funding requirements.
• Answer calls, respond to emails and welcome visitors professionally.
• Maintain accurate participant records and support intake and onboarding.
• Assist with calendar management, meeting bookings and diary coordination.
• Prepare meeting agendas, take minutes and follow up actions.
• Assist with correspondence, reports, presentations and document prep.
• Coordinate travel bookings and expense administration when required.
• Order office supplies, liaise with suppliers and arrange equipment maintenance.
• Work with clinicians and operations teams to support service delivery.
• Identify practical ways to improve administrative processes.

Skills

Administration experience

Organisational skills

Customer service

Communication

Tools

Microsoft Office

Job description

Join a leading Australian healthcare provider

Build your skills in a varied administration and office support role

Join our supportive team in Milton, Brisbane

About Humanity Health Group

At Humanity Health Group, we're passionate about improving lives and helping individuals and communities thrive. As a provider of allied health and disability services across Australia, we put people at the heart of everything we do.

We're seeking an organised and proactive Office Administrator to join our Milton office. This opportunity would suit someone with administration experience who enjoys variety, supporting others and keeping daily operations running smoothly.

About the Role

Reporting to the Team Leader, you'll support our allied health services through participant scheduling, referral management and general office administration. You'll also provide day-to-day administrative support to managers and the leadership team.

Your responsibilities will include:

• Managing allocated waitlists, following up referrals and escalating contact difficulties or service delays.
• Provide day-to-day administrative support and assist with ad hoc tasks for our senior leader based in the Milton office.
• Coordinating participant appointments, considering clinician availability, participant preferences and funding requirements.
• Answering calls, responding to emails and welcoming visitors professionally.
• Maintaining accurate participant records and supporting intake and onboarding.
• Assisting managers with calendar management, meeting bookings and diary coordination.
• Preparing meeting agendas, taking minutes and following up action items.
• Assisting with correspondence, reports, presentations and document preparation.
• Helping coordinate travel bookings and expense administration when required.
• Ordering office supplies, liaising with suppliers and arranging equipment maintenance.
• Working with clinicians and operations teams to support efficient service delivery.
• Identifying practical ways to improve administrative processes.

About You

You're a dependable administrator who communicates clearly, takes initiative and follows tasks through. You're comfortable balancing competing priorities and enjoy working with a range of people.

You'll bring:

• Previous experience in administration, customer service or office support.
• Strong organisational skills and attention to detail.
• A friendly, professional phone manner and clear written communication.
• Confidence using Microsoft Office, including Outlook, Word and Excel.
• Experience managing appointments, maintaining records and preparing documents.
• The ability to work independently and contribute to a team.
• Discretion when handling confidential information.
• A flexible approach and willingness to learn new systems.
• Experience in healthcare, allied health or the NDIS sector will be highly regarded, but isn't essential.

What We Offer

• Salary based on experience, plus superannuation.
• Training and opportunities to develop your skills.
• A collaborative, supportive and values-driven team.
• Employee benefits and discounts.
• Access to our Employee Assistance Program and mental health support.
• Wellbeing and lifestyle benefits through our HumanityLife policy, including gym subsidies, birthday perks, parental leave and social events.

We encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.