Administration Officer - Primary Health Care Trainee

Aboriginal & Torres Strait Islander Community Heal; Brisbane; Hybrid; AUD 42,000 - 51,000; Part time

Benefits offered by this job

Salary + 12% Super

Certificate III in Business Admin

Professional development opportunities

Employee Assistance Program

Job summary

ATSICHS Brisbane is seeking an Administration Officer - Primary Health Care Trainee to join our clinics in Brisbane. This entry point role is supervised by experienced health professionals and focuses on smooth patient flow, timely communication, and efficient front-desk processes.

You will greet clients, answer calls, book appointments, manage GP referrals, and protect patient confidentiality. A Certificate III in Business Administration is encouraged, with strong Microsoft Office skills

Qualifications

• Willingness and ability to undertake at least a Certificate III Business Administration.
• Ability to work independently or within a multi-disciplinary team.
• Experience with culturally diverse people.
• Ability to communicate sensitively with Aboriginal and Torres Strait Islander people.
• Sound knowledge of Microsoft Suite Applications.
• Current and valid National Police Check.

Responsibilities

• First point of contact meet and greet clients.
• Attend to all phone calls and messages per ATSICHS triage.
• Book appointments using the MMex system.
• Maintain specialist calendars.
• Scan and file GP referrals in patient charts.
• Maintain confidentiality of patient information at all times.

Skills

Communication skills

Independent work

Culturally sensitive communication

Education

Certificate III Business Administration

Tools

Microsoft Office

Job description

Administration Officer - Primary Health Care Trainee

Job Type: Contract

Location: Brisbane

Job Category: Community Services and Development

To perform this role, it is essential that the person is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991.

About

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

You can access the full Position Description by visiting our website under "Join Our Team".

An Administration Officer - Primary Health Care Trainee is a patient's first point of contact at one of our medical clinics. This is an entry point role with potential for further growth and development. The role will be supervised by experienced health professionals. Please note you should not hold a Certificate III to be eligible for this position. Overall, you will be required to ensure the patient flow is conducted with minimal interruptions by effectively using time management skills, informative communication skills while observing the overall demeanour of the patients in waiting.

Duties

• First point of contact meet and greet clients.
• Attend to all phone calls and messages in accordance with the ATSICHS Triage process.
• Booking of appointments using the MMex system.
• Maintain specialist calendars.
• Ensure all correspondence related to GP referrals is scanned and filed in the appropriate patient chart.
• Ensure that confidentiality is observed at all times when dealing with patient information.

Culture

• Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander people.
• We're united in our purpose to improve lives, strengthen families, and support our communities to thrive.
• We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
• You'll be supported by welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
• We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.
• Starting salary of $46,350 per annum + 12% Super.
• Fixed term full-time position.
• Opportunity to complete a Certificate III Business Administration.
• Salarypackage up to $15,900 net and add Entertainment Benefits up to $2649 every Fringe Benefits Tax (FBT) year.
• Work for an organisation that values growth and innovation to provide culturally safe community and health care.
• You'll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.
• Employee Assistance Program - access up to six free and confidential sessions in any two-year period.
• Annual staff gathering, team building days, and team social gatherings.

Desired Skills and Experience

Required

• Willingness and ability to undertake at a minimum a Certificate III Business Administration.
• The ability to work independently, under guidance or direction and within a multi-disciplinary team.
• Previous experience in working with culturally diverse people.
• An ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander People.
• Sound knowledge of Microsoft Suite Applications.
• Current and valid National Police Check.

Other Information

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.