Administration Support Officer - headspace

Flourish Australia; Broken Hill; On-site; AUD 38,000 - 54,000; Part time

Benefits offered by this job

Tax-Free Salary Packaging up to $15,9?

Fleet pricing discounts

Generous leave provisions

Employee assistance program

Professional development

Job summary

Flourish Australia is seeking an Administration Support Officer at headspace Broken Hill on a closed-term part-time basis (30.4 hours per fortnight), based in Broken Hill. Shifts run Monday–Friday, 10am–6pm, with $33.32 per hour plus 12% Super and tax-free salary packaging.

You will be the first point of contact, handling reception, appointment scheduling for young people, and Medicare billing coordination for the headspace team.

Qualifications

• Qualifications in business management, administration, finance, or HR.
• Minimum 3 years experience in an administrative role.
• Knowledge of allied health/medical practice management and EMR/MBS billing.
• Proficiency in Microsoft Office suite.

Responsibilities

• Provide day to day office assistance to the headspace Broken Hill operations.
• Provide a full range of reception services, including greeting visitors and maintaining a welcoming environment.
• Make appointments for young people to see clinicians, with SMS reminders.
• Process MBS claims and coordinate Medicare billing and client booking system.
• Serve as the main point of contact for the office on administrative matters.

Skills

Reception skills

Communication

Microsoft Office

Education

Business administration qualification

Tools

Medicare billing systems

Job description

Administration Support Officer - headspace

headspace Broken Hill are looking for a dedicated Administration Support Officer to join the team!

The position available is:

• Closed-term part-time until 31 December 2026 (30.4 hours per fortnight)
• Based at Broken Hill
• Working days between Monday and Friday (10am - 6pm)
• $33.32 per hour + 12% Super + Tax-Free Salary Packaging

In this role, you will be responsible for being the first point of contact for inquiries, as well as providing a broad range of administrative support functions for the headspace Broken Hill team.

On a day-to-day basis you will:

• Provide day to day office assistance to the operations of headspace
• Provide a full range of reception services, including meeting and greeting of visitors whilst maintaining a clean, safe and inviting environment for visitors
• Make appointments for young people to see clinicians, including SMS reminders and maintaining waiting lists
• Process MBS claims and coordinate the Medicare billing and client booking system
• Perform duties as the main point of contact for the office for all administrative matters

This role requires that you be the first point of contact for young people who are often in crisis so it is essential that you have a high level of emotional intelligence and are comfortable working around children and young people.

About the Benefits

• Tailored onboarding program to set you up for success
• Tax-Free Salary Packagingavailable up to $15,900
• Exclusive personal fleet pricing discounts with our preferred automotive supplier
• Generous leave provisions including 17.5% leave loading + 2 additional days of personal leave + Christmas/New Years Gratis Day + 10 weeks paid primary carer parental leave
• Regular supervision (reflective practice), and ongoing 1:1 mentoring
• Employee Assistance Program for confidential wellbeing support
• Opportunities for professional development and training such as Mental Health First Aid and ASIST Suicide Prevention training
• Workplace community groups-Rainbow Network for LGBTQ+ staff members & allies andYarnUpGroup for Aboriginal and Torres Strait Islander staff members
• Employee discounts program at 400+ popular retailers (Woolworths, JB HI FI, Rebel, Myer, Booking.com etc.)

About headspace andFlourish Australia

headspace is the National Youth Mental Health Foundation providing early intervention mental health services to young people aged 12-25 years who present with mental health issues, along with assistance in promoting young peoples’ wellbeing. This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services.

Flourish Australia is one of Australia’s most experienced community mental health organisations. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

Our positions are open to all suitably qualified applicants. We have a strong commitment to the participation of people with lived experience of mental health issues in our workforce.We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds, people from Culturally and Linguistically Diverse communities, LGBTQIA+ communities and mature age candidates.

Selection Criteria

Essential:

• Possession of qualificationsin business management, administration, finance, or Human Resources
• Minimum 3 years experiencein an administrative role, preferably within the community services sector
• Ability to demonstrate an in depth knowledge of allied health/medical practice management
• Aclear understanding and knowledge of Medicare billing, Electronic Medical Records, and the Australian health system
• Proficiency in Microsoft Office suite

Applications close on 23 October 2026 at 5pm.