Office Manager/Senior Administrator

Paragalli Haulage; Queanbeyan-Palerang; On-site; AUD 70,000 - 90,000; Full time

Job summary

Paragalli Haulage is seeking an experienced Office Manager / Administrator to oversee day-to-day administration and office operations across the Canberra/Queanbeyan region. The role focuses on improving systems, workflows and accountability to support a growing SME.

Reporting to senior management, you will coordinate staff, customer enquiries, and operations paperwork while contributing to finance, HR and compliance processes.

Qualifications

• Minimum of 5–7 years of office management or senior administration experience in SME environments.
• Hands-on professional who improves systems and processes.
• Proven track record in developing and implementing business systems and reporting.

Responsibilities

• Oversee daily office operations and administration functions
• Manage customer enquiries, bookings and operational paperwork
• Support and coordinate office staff and administration workflows
• Assist with accounts payable and receivable functions
• Bank feeds, reconciliations and payment processing
• Prepare invoices, purchase orders and general accounts administration
• Assist with HR administration and people management processes
• Maintain company records, compliance documentation and filing systems
• Coordinate operational communication between drivers and management
• Improve electronic invoicing and business administration systems
• Develop and implement business systems, processes and reporting structures
• Drive accountability, workflow visibility and operational efficiencies
• Support Chain of Responsibility and compliance documentation processes
• Assist management with planning, coordination and continuous improvement initiatives

Skills

Office management

People management

Organisational skills

Stakeholder management

Tools

MYOB

Xero

Job description

Paragalli Haulage is one of the Canberra and Queanbeyan region's most recognised names in landscape supplies, bulk haulage and earthworks solutions. With a proud history spanning more than 40 years, we have built our reputation on reliability, service excellence, operational capability and long-standing customer relationships across the ACT and NSW region. ()

As a market leader with an extensive fleet, experienced team and strong growth trajectory, we are now seeking an experienced and driven Office Manager / Administrator to help take Paragalli Haulage to the next level of operational excellence.

A minimum of 5-7 years of office management or senior administration experience is required for this position.

This is not just an administration role. We are looking for a hands‑on business professional who thrives in SME environments, enjoys improving systems and processes, and wants to play a key role in supporting a growing and evolving business.

Candidates must demonstrate a proven track record in systems improvement and process development.

About the Role

Experience in transport, logistics, construction or related industries is preferred but not essential.

Reporting directly to senior management, this position will oversee the day‑to‑day administration and office operations of the business while helping develop improved systems, workflows, accountability structures and business processes.

You will be the operational backbone of the office, supporting communication between office staff, drivers, customers, suppliers and management while ensuring administrative functions operate efficiently and professionally.

The role will suit someone who enjoys variety, takes ownership, leads from the front and is passionate about continuous improvement.

Key Responsibilities

Oversee daily office operations and administration functions

Manage customer enquiries, bookings and operational paperwork

Support and coordinate office staff and administration workflows

Assist with accounts payable and receivable functions

Bank feeds, reconciliations and payment processing

Prepare invoices, purchase orders and general accounts administration

Assist with HR administration and people management processes

Maintain company records, compliance documentation and filing systems

Coordinate operational communication between drivers and management

Improve electronic invoicing and business administration systems

Develop and implement business systems, processes and reporting structures

Drive accountability, workflow visibility and operational efficiencies

Support Chain of Responsibility and compliance documentation processes

Assist management with planning, coordination and continuous improvement initiatives

About You

To be successful in this role you will ideally bring:

Proven experience in an Office Manager, Administration Manager or Operations Administration role within an SME business

Strong understanding of business systems, workflows and process improvement

Experience implementing or improving operational procedures and reporting systems

Previous experience managing or supervising a team of 5+ people

Broad administration experience across accounts, operations and HR support

Working knowledge of HR processes and employee administration

Experience using MYOB and/or Xero

Strong organisational skills with high attention to detail

Excellent communication and stakeholder management skills

Ability to prioritise and manage multiple responsibilities in a fast‑paced environment

A proactive mindset with a willingness to take ownership and drive improvement