Office Manager | Sales & Customer Support

WorkTrybe; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

WorkTrybe is recruiting for a 12-month fixed-term contract in Melbourne to support the Australian business. You will manage distributor orders and claims, provide admin and ops support to sales and leaders, and coordinate onboarding with People & Culture to ensure new hires feel welcomed and supported.

You will oversee office operations, liaise with suppliers, maintain records, and look for process improvements to drive efficiency in a fast-paced environment.

Qualifications

• Experience in office management, administration or sales support within FMCG, food or healthcare is preferred.
• Strong organisational skills with the ability to prioritise in a busy environment.
• Excellent communication and relationship-building abilities.

Responsibilities

• Manage distributor orders and claims, ensuring accuracy and timely processing.
• Provide administrative and operational support to the sales and management teams.
• Coordinate employee onboarding with People & Culture to ensure new starters feel welcomed.
• Oversee office operations, facilities, suppliers and general administration.
• Maintain confidential records and office processes; identify efficiencies.

Skills

Office management

Administration

Sales support

FMCG experience

Tools

Microsoft Office

Business systems

Job description

12-month Fixed-Term Contract

Our client is an innovative, purpose-led food business on a mission to improve the health and wellbeing of older people.

Through delicious, nutrient-rich food, they are addressing an important challenge across aged care and healthcare: ensuring seniors get the nutrition they need to stay healthy, strong and independent.

A rapidly growing business with an expanding international presence, they are passionate about innovation, quality and helping people thrive when they are at their most vulnerable.

Their culture is built around three core values: We Care. We Innovate. We Deliver.

About the Role

Reporting to the Director, Australia, you'll play a key role in supporting the smooth running of the Australian business. Taking ownership across office management, distributor operations and employee coordination, you'll provide essential support to keep the business organised, efficient and customer focused.

Your responsibilities will include:

• Manage distributor orders and claims, ensuring accuracy, timely resolution and effective stock flow.
• Provide administrative and operational support to the sales and management teams.
• Coordinate employee onboarding in partnership with People & Culture, ensuring new starters feel welcomed and supported.
• Oversee office operations, including facilities, suppliers, supplies, events and general administration.
• Maintain accurate and confidential records, documentation and office processes.
• Identify opportunities to improve processes, resolve issues and create efficiencies across the business.

About You

You're proactive, highly organised and enjoy taking ownership. You thrive in a fast-paced environment, build strong relationships and take pride in keeping things running smoothly.

You'll bring:

• Experience in office management, administration or sales support, ideally within FMCG, food or healthcare.
• Experience with distributor operations, order processing or claims management will be highly regarded.
• Strong organisational skills and attention to detail, with the ability to manage competing priorities in a busy environment.
• Excellent communication and relationship-building skills.
• A solutions-focused mindset, with the initiative to improve processes and drive efficiencies.
• Sound experience with Microsoft Office and business systems, together with sound judgement and discretion when handling confidential information.

Why Join Us?

• Be part of a company you'll be proud to work for.
• Enjoy a strong, supportive culture where everyone feels connected and respected.
• Experience the buzz of a growing company making waves internationally.
• Have real ownership and the chance to put your stamp on a meaningful, purpose-led brand.
• Grow within a talented, fast-moving team that embraces doing things differently.