Office Manager/Accounts Administrator

Warrnambool Locksmiths; Warrnambool; On-site; AUD 60,000 - 80,000; Full time

Job summary

Warrnambool Locksmiths is seeking an organised Office Manager/Accounts Administrator to join our team in Warrnambool VIC. This pivotal role supports daily office operations, manages accounts and bookkeeping, coordinates with field staff and ensures efficient financial processes.

You will handle payroll, invoicing, data entry, bank reconciliations, and maintain client databases and job management systems. The position offers full-time or school-hours options and flexibility in a well-established

Qualifications

• Proven experience in office management or similar administrative role.
• Strong bookkeeping and accounts administration skills.
• Proficiency with Microsoft Office and familiarity with job management or CRM systems.

Responsibilities

• Manage all general office administration including correspondence, filing and record-keeping.
• Oversee accounts payable and receivable, processing invoices and maintaining accurate financial records.
• Perform bookkeeping duties including data entry, bank reconciliations and financial reporting.
• Prepare and process payroll in accordance with relevant legislation and company procedures.
• Coordinate communication between office staff and field-based technicians.
• Manage customer enquiries with professionalism and efficiency.
• Maintain and update client databases and job management systems.
• Prepare quotes and work orders for customer jobs.
• Assist with invoicing and follow-up on outstanding payments.
• Support the management team with administrative requirements and reporting.
• Ensure compliance with relevant legislation and company policies.

Skills

Office management

Bookkeeping

Accounts administration

Payroll management

Customer service

Microsoft Office

CRM systems

Tools

Microsoft Office

Accounting software

CRM systems

Job description

Warrnambool Locksmiths is a trusted and established locksmith service provider in the Warrnambool region. We pride ourselves on delivering exceptional security solutions and customer service to residential and commercial clients throughout Southwest Victoria. Our team is committed to maintaining the highest standards of professionalism and reliability, and we value employees who share our dedication to excellence and integrity.

About the role

We are seeking a dedicated and organised Office Manager/Accounts Administrator to join our team on a full-time or school hours basis in Warrnambool VIC 3280. This is a pivotal position that will be central to the smooth operation of our office and financial management. You will be responsible for managing day-to-day administrative functions, overseeing accounts and bookkeeping, coordinating with field staff, and ensuring our office operates efficiently. This role is integral to supporting both our management team and customers, and you will have a direct impact on the success of our business operations.

What you'll be doing

Manage all general office administration including correspondence, filing and record-keeping

Oversee accounts payable and receivable, processing invoices and maintaining accurate financial records

Perform bookkeeping duties including data entry, bank reconciliations and financial reporting

Prepare and process payroll in accordance with relevant legislation and company procedures

Coordinate communication between office staff and field-based technicians

Manage customer enquiries with professionalism and efficiency

Maintain and update client databases and job management systems

Prepare quotes and work orders for customer jobs

Assist with invoicing and follow-up on outstanding payments

Support the management team with administrative requirements and reporting

Ensure compliance with relevant legislation and company policies

What we’re looking for

Proven experience in office management or a similar administrative role, ideally within a service-based industry

Strong proficiency in bookkeeping and accounts administration, with knowledge of accounting software

Competence with Microsoft Office and familiarity with job management or customer relationship management (CRM) systems

Excellent organisational skills with the ability to manage multiple priorities and meet deadlines

Strong communication skills, both written and verbal, with the ability to interact professionally with staff and customers

Attention to detail and accuracy, particularly when handling financial information

A professional, reliable and proactive approach to work

Proven experience in payroll management

What we offer

We offer a competitive salary package commensurate with experience and qualifications. As a valued member of our team, you will benefit from working in a supportive and collaborative environment where your contributions are recognised and appreciated. We are committed to providing a positive workplace culture and encouraging professional development. This full-time position offers stability and the opportunity to become an integral part of a well-established local business. We welcome discussions about flexible working arrangements that may suit your circumstances.