Office Manager

OzHarvest; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

OzHarvest is seeking an Office Manager to be the warm, first face of our Alexandria head office in Sydney. You will greet guests, manage HQ reception, answer calls and emails, and support national teams with administrative and customer service focus.

Based full-time at the Alexandria site, you will keep HQ humming, coordinate facilities, assist with events, and back the CEO & Exec team while upholding OzHarvest's mission to Nourish our Country.

Qualifications

• Certificate IV in Business or Business Administration or equivalent.
• Two years’ experience in business administration or a similar role.
• Current and valid Police Check (or willingness to obtain one).
• Full Australian driver’s license.
• Experience providing exceptional customer service.
• Excellent written and verbal communication skills.
• Well-developed time management, planning and organisational skills.
• Experience developing internal systems and processes.
• Experience coordinating suppliers, contractors, stock and purchasing.
• Strong technology skills, including MS Office and Salesforce.

Responsibilities

• Maintain a welcoming, inclusive and connected environment for staff, volunteers and visitors.
• Staff the HQ reception desk and welcome guests, visitors and contractors to OzHarvest.
• Manage OzHarvest phone lines and inboxes; respond to queries or forward to relevant team.
• Respond to people seeking food relief with care and empathy.
• Build knowledge of OzHarvest programs, sites and services to answer or direct inquiries.
• Train and supervise volunteers to provide reception support.
• Respond to internal queries.

Education

Certificate IV in Business, Business Administration or equivalent

Current and Valid Police Check

Full Australian drivers license

Tools

MS Office

Salesforce

Job description

Love a warm welcome and a beautifully run workplace? Ready to be the glue that holds a national head office together? Join OzHarvest and become the friendly first face of our Alexandria head office. You'll greet guests, keep the place humming and back our teams across the country, all in service of our purpose to ‘Nourish our Country’.

Organised, upbeat and obsessed with great customer service? Come and make a real difference with us.

About OzHarvest

Our purpose is to Nourish our Country — through food rescue, education, community engagement and innovation. We are a magnet for magnificent people, connected by a common purpose, and we embrace every challenge with optimism, dignity and respect.

About the Role

The Office Manager is the warm and friendly ‘first face’ of OzHarvest, responding to queries from the public – at the reception desk, over the phone and by email.

The Office Manager has touchpoints across all areas of the organisation, providing cross-functional support to national and NSW teams with an administrative and customer service focus.

This role is the glue of our national headquarters. A full-time office-based role in Alexandria, Sydney, you will support our team by ensuring HQ’s smooth and efficient operations. The Office Manager will have a strong sense of ownership and pride in their work while keeping HQ humming.

Your Key Responsibilities

• Maintain a welcoming, inclusive and connected environment for staff, volunteers and visitors
• Staff the HQ reception desk and welcome guests, visitors and contractors to OzHarvest
• Manage OzHarvest phone lines and public and internal inboxes. Respond to queries from the community or forwarding them to the relevant team/staff member for follow‑up
• Respond to people seeking food relief with care and empathy
• Build a sound working knowledge of OzHarvest’s programs, sites and services so enquiries are answered or directed accurately
• Train and supervise volunteers to provide reception support
• Respond to internal queries

Office management

• Take ownership of the HQ environment, keeping common areas and shared facilities (including reception, meeting rooms, staff kitchens and lockers) clean, safe, functional and welcoming
• Coordinate building access and security, for staff and contractors, with IT and building management
• Act as the main contact for cleaners, contractors and building management, logging and following up maintenance and repair requests
• Procure stationery, basic equipment, consumables and other supplies, choosing sustainable options and allocating costs to the right teams
• Manage staff uniform stock and coordinate uniform orders across the states
• Support the set up for meetings and special events
• Remotely support the management of other OzHarvest sites in NSW, e.g. phone support and sourcing tradespeople

Administrative support

• Manage incoming and outgoing mail and the PO box, including collection/delivery from Australia Post
• Receive and process cheque and cash donations at HQ in line with finance procedures
• Keep records, trackers and Office Manager resources accurate and up to date
• Support other teams with short-term projects as capacity allows, prioritised with the Executive Assistant
• Support the Executive Assistant to CEO & VIR, as may be required

About You

You'll bring:

• Certificate IV in Business, Business Administration or equivalent demonstrated experience
• Current and Valid Police Check (or willingness to obtain one)Full Australian driver's license
• At least two years’ experience in business administration or a similar role
• Experience providing exceptional customer service
• Excellent written and verbal communication skills
• Well-developed time management, planning and organisational skills
• Experience developing internal systems and processes
• Experience coordinating suppliers, contractors, stock and purchasing
• Strong technology skills, ideally with MS Office and Salesforce (or ability to learn)

You are:

• Committed and enthusiastic toward the purpose and values of OzHarvest.
• Energetic, confident, positive and proactive
• Friendly, polite, empathetic and culturally sensitive
• A role model of excellence in customer service
• Strong communication skills and the ability to build and nurture relationships.
• A collaborative worker
• Someone who maintains exercises a maturity approach with good judgement and discretion
• Able to coordinate multiple administration tasks and projects while paying attention to detail
• Calm, empathetic and resilient when handling sensitive conversations
• Ability to prioritise competing requests

OzHarvest is proud to be an equal opportunity employer that supports diversity, inclusion and belonging. Please note: If you have a Language or Cultural special consideration, a disability or impairment or use assistive technology, please let us know in your Cover Letter when applying. You can ask a support person to help you through the application and interview process.

Applications close on Wednesday 4 November 2026 and will be reviewed as they arrive, so early applications are warmly encouraged. The role may close sooner if interest is high