Office Manager

LEAP Centre; Sydney; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Supportive work environment

Competitive pay

Impactful work with children

Job summary

LEAP Centre, a leading paediatric speech and occupational therapy provider in Sydney, seeks an experienced Office Manager to run the front desk and support our therapists.

Based in the clinic, you will welcome families, manage enquiries and bookings, coordinate schedules, handle invoicing and billing, and help maintain smooth operations. You will work closely with our team to deliver exceptional care in a friendly, organized environment.

Qualifications

• Proven experience in reception and administration, preferably in allied health.
• Excellent organisational and multitasking abilities.
• Strong interpersonal and customer-service skills.
• Kind, personable, empathetic, with a passion for helping children and families.
• Ability to work independently and communicate effectively.
• Able to work in a fast-paced environment with leadership and teamwork.

Responsibilities

• Coordinate therapists’ schedules.
• Refine policies and procedures to improve operational efficiency.
• Manage client relationships, bookings, inquiries and feedback.
• Answer phones and emails promptly, providing exceptional customer service.
• Liaise between therapists, families, and external partners.
• Develop and implement strategies to expand the business.
• Oversee the organisation and scheduling of therapy programs.
• Contribute to team efforts and related tasks.
• Invoicing & billing clients.
• Keep accounts up to date.

Skills

Reception experience

Administration

Organisational skills

Interpersonal skills

Customer service

Independent work

Fast-paced work

Leadership

Teamwork

Job description

Office Manager for Paediatric Therapy Clinic

Hours: Full-time 38 hours

We offer some flexibility in how the 38-hour working week is structured. Two potential roster options are:

Monday 8:00-5:15

Tuesday 8:00-5:15

Thursday 8:00-5:15

Friday 8:00-2:15

Pay: $85,000- $105,000 package (inc of super), depending on experience

About Us

We are a leading Paediatric Speech Therapy and Occupational Therapy company dedicated to providing exceptional care and support to families in need. Our team of highly skilled therapists and staff work closely to create personalised treatment plans that empower children to achieve their full potential. As we continue to grow and enhance the quality of our services, we are seeking a passionate and experienced Office Manager to join our dynamic team.

The Role

The Office Manager plays a key role in ensuring the smooth and efficient day-to-day operations of LEAP Centre. Based at our front reception desk, this is a hands‑on, client‑facing role that involves warmly welcoming children and families, managing enquiries, coordinating appointments and new bookings, and supporting our team of therapists.

The role also involves overseeing and improving administrative processes, maintaining strong relationships with families, and ensuring our clinic runs efficiently. As a central point of contact for both families and therapists, the Office Manager helps create a welcoming, organised and professional environment where our team can focus on delivering exceptional care.

Key Responsibilities

• Manage and coordinate therapists’ schedules
• Refine and improve existing policies and procedures to enhance operational efficiency
• Manage client relationships, including handling new bookings, inquiries, and feedback
• Answer phones and emails promptly, providing exceptional customer service
• Liaise between therapists, families, and external partners to ensure effective communication
• Assist in the development and implementation of strategies to expand our business
• Oversee the successful organisation and scheduling of our therapy programs.
• Contribute to team efforts by accomplishing related tasks as needed.
• invoicing & billing clients
• keeping accounts up to date

Qualifications

• Proven experience in reception and administration, preferably within the allied health field.
• Exceptional organisational skills and the ability to multitask effectively.
• Strong interpersonal and communication skills, with a focus on customer service.
• Kind, personable, and empathetic, with a passion for helping children and their families.
• Ability to work independently and communicate effectively with our team
• Prompt, efficient, and able to handle a fast‑paced work setting.
• Strong leadership skills and teamwork

What We Offer

• A supportive and inclusive work environment.
• Competitive pay
• The chance to make a significant impact in the lives of children and their families.

Join us in our mission to provide exceptional paediatric therapy services and make a lasting difference in the lives of the children and families we serve.