Admin & Office Support Officer

DJS Melbourne Plumbing Solutions; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

DJS Melbourne Plumbing Solutions in Bundoora VIC is seeking a reliable Admin & Office Support Officer to join our plumbing team. This varied role supports day-to-day administration and ensures office operations run smoothly.

The ideal candidate will be highly organised, detail oriented and able to prioritise in a fast-paced environment. Experience in office administration, excellent communication, and proficiency with computer systems (Simpro or similar) are highly regarded.

Qualifications

• Previous administration or office support experience
• Excellent organisational and time-management skills
• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Ability to prioritise and manage multiple tasks
• Professional and friendly telephone manner
• Confidence dealing with customers, tradespeople and suppliers
• Good computer skills and ability to learn new systems quickly
• Ability to work independently while also being a strong team player
• Proactive attitude and willingness to take ownership of tasks

Responsibilities

• Answering and directing phone calls and emails
• Data entry and document management
• Maintaining accurate customer and job information
• Preparing correspondence, reports and documents
• Creating and updating jobs in the company’s job management system
• Scheduling and coordinating plumbing jobs
• Communicating with plumbers regarding job requirements and updates
• Liaising with customers, builders, property managers and suppliers
• Following up outstanding job information, paperwork and documentation
• Ensuring job notes and records are kept up to date
• Assisting with quotes, purchase orders and job documentation
• Processing completed job paperwork and ensuring jobs are ready for invoicing

Skills

Administration

Organisational skills

Time management

Communication

Customer service

Multitasking

Telephone etiquette

Team player

Proactive attitude

Tools

Simpro

AroFlo

Job description

DJS Melbourne Plumbing Solutions – Bundoora VIC

We are looking for a reliable, organised and proactive Admin & Office Support Officer to join our plumbing team. This is a varied role supporting the day-to-day administration of the business and ensuring our office operations run smoothly.

The successful candidate will be someone who is highly organised, has excellent attention to detail, communicates well and is comfortable working in a fast-paced environment where priorities can change throughout the day.

Key Responsibilities

General Administration

• Answering and directing phone calls and emails
• Responding to customer and client enquiries
• Data entry and document management
• Maintaining accurate customer and job information
• Preparing correspondence, reports and documents

Job & Plumbing Administration

• Creating and updating jobs in the company's job management system
• Scheduling and coordinating plumbing jobs
• Communicating with plumbers regarding job requirements and updates
• Liaising with customers, builders, property managers and suppliers
• Following up outstanding job information, paperwork and documentation
• Ensuring job notes and records are kept up to date
• Assisting with quotes, purchase orders and job documentation
• Processing completed job paperwork and ensuring jobs are ready for invoicing

About You

The ideal candidate will have:

• Previous administration or office support experience
• Excellent organisational and time-management skills
• Strong attention to detail
• Excellent written and verbal communication skills
• The ability to prioritise and manage multiple tasks
• A professional and friendly telephone manner
• Confidence dealing with customers, tradespeople and suppliers
• Good computer skills and the ability to learn new systems quickly
• The ability to work independently while also being a strong team player
• A proactive attitude and willingness to take ownership of tasks

Experience in the Plumbing or Trades Industry

• Experience working within a plumbing, electrical, construction or other trade-based business would be highly regarded, particularly experience with job management systems, eg. Simpro or AroFlo, scheduling and dealing with tradespeople.

What We Are Looking For

• We are looking for someone who doesn't just wait to be told what needs to be done. You will be expected to identify tasks that need attention, follow things through and help keep the office and administration side of the business running efficiently.
• This is an important support role within the business, and the successful candidate will have the opportunity to become an integral part of our team.
• Experience with Simpro an advantage
• This is a full time office based role.