Business Support Officer

CDI Plumbing; Unanderra; On-site; AUD 40,000 - 60,000; Part time

Job summary

CDI Plumbing is an established Illawarra plumbing business looking for an experienced and practical Business Support Officer to help keep our day-to-day operations organised while also improving the systems and processes behind the business.

You will work closely with our Directors and team to coordinate administration, support customers and jobs, maintain important compliance records and help streamline the way we work.

Qualifications

• Minimum 2 years in administration, operations or business support.
• Highly organised with strong initiative.
• Ability to work independently and improve systems.
• Desire to streamline processes and find better ways of working.
• Confident in following up with customers and tradespeople.
• Strong attention to detail and accurate record-keeping.
• Comfortable working across multiple areas of a small business.
• Proficient with Microsoft 365 and cloud-based systems.

Responsibilities

• Maintaining customer and job information in ServiceM8
• Supporting bookings, scheduling and customer communication
• Monitoring enquiries, quotes and jobs awaiting action
• Checking completed jobs for required notes, photos, materials and forms
• Preparing invoices and following up outstanding accounts
• Organising supplier invoices, receipts and bookkeeper information
• Maintaining employee licences, qualifications and training records
• Monitoring insurance, vehicle, equipment and compliance expiry dates
• Supporting WHS and other compliance requirements
• Support Marketing and Social Media activities
• Developing practical procedures, templates and checklists

Skills

Administration

Organisation

Independent work

Process improvement

Customer communication

Attention to detail

Multi-tasking

Tools

Microsoft 365

Job description

CDI Plumbing is an established Illawarra plumbing business providing general plumbing, maintenance and bathroom renovation services in the region for over 20 years.

We are looking for an experienced and practical Business Support Officer to help keep our day-to-day operations organised while also improving the systems and processes behind the business. You will work closely with our Directors and team to coordinate administration, support customers and jobs, maintain important compliance records and help streamline the way we work.

Key responsibilities

• Maintaining customer and job information in ServiceM8
• Supporting bookings, scheduling and customer communication
• Monitoring enquiries, quotes and jobs awaiting action
• Checking completed jobs for required notes, photos, materials and forms
• Preparing invoices and following up outstanding accounts
• Organising supplier invoices, receipts and bookkeeper information
• Maintaining employee licences, qualifications and training records
• Monitoring insurance, vehicle, equipment and compliance expiry dates
• Supporting WHS and other compliance requirements
• Support Marketing and Social Media activities
• Developing practical procedures, templates and checklists

About you

• Has solid administration, operations or business support experience (minimum 2 years)
• Is highly organised and follows things through
• Can work independently with initiative
• Enjoys improving systems and finding better ways of working
• Is confident following people up and communicates professionally with customers and tradespeople
• Has strong attention to detail
• Is comfortable working across several areas of a small business
• Understands the importance of accurate records and compliance
• Is confident using Microsoft 365 and cloud-based systems

About us

CDI Plumbing is an well-established Illawarra plumbing business providing general plumbing, maintenance and kitchen and bathroom renovation services. We are a small team who are friendly, fun, practical and down-to-earth. We have a great reputation within the region and pride ourselves on quality work and long-term relationships.

A permanent part-time role of up to three days per week initially with an opportunity to increase hours

A varied role where your work will make a visible difference

The opportunity to help shape and improve CDI's systems and practice

A friendly, practical and down-to-earth team