Office Manager

Queensland Group of Specialists; Brisbane; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Guaranteed superannuation

Job summary

Queensland Group of Specialists in Ipswich, QLD seeks an Office Manager to organise day-to-day administrative functions and resources for the Ipswich clinic. You will supervise reception staff, manage facilities and ensure efficient operation to support specialists, staff and patients.

The role reports to the Practice Manager and Operations Manager and requires 1 year of relevant experience with a Diploma or higher in the related field.

Qualifications

• Diploma or higher in the relevant field.
• One year of relevant experience.

Responsibilities

• Provide day-to-day supervision and support to reception and administrative staff and oversee rosters and coverage.
• Oversee the Ipswich clinic presentation, reception, facilities and liaison with contractors.
• Monitor and order stationery and supplies; maintain stock levels and storage areas.
• Support reception with maintenance, complaints and administrative concerns.
• Ensure consistent reception, telephone, email, referral and patient administration processes.
• Adhere to QGOS policies, privacy and WHS obligations; handle incidents and follow procedures.
• Provide timely updates to Practice Manager and Operations Manager on staffing and clinic operations.
• Identify opportunities to improve administrative processes and workflows; assist with new systems.
• Liaise with suppliers and service providers for clinic operations.

Skills

Leadership

People management

Organisational skills

Communication

Problem solving

Attention to detail

Time management

Education

Diploma or higher in the relevant field

Job description

Queensland Group of Specialists – Brisbane QLD

Vacancy Listing Dates 2/11/2026 to 30/11/2026
Please Quote Reference Number 19171

• Suite 2 18 Limestone St, Ipswich, QLD 4305
• Salary: $79,500 to $85,000
• Full time

About Us:

Group of Health Specialists Pty Ltd trading as Queensland Group of Specialists (QGOS), located at Suite 2, 18 Limestone Street, Ipswich, QLD 4305, provides specialist medical practice management services and access to professional consulting suites for medical, surgical and allied health specialists. QGOS supports specialists with administrative and billing services, appointment management, virtual reception, and referral network development, enabling them to focus on delivering high-quality, patient-centred care

Position Overview:

The Office Manager is responsible for organising and controlling the day-to-day administrative functions and resources of the QGOS office, including office personnel, administrative systems, schedules, facilities, records, equipment and supplies. The role establishes administrative priorities, procedures and office service standards and ensures that office operations efficiently support specialists, patients and staff. The Office Manager reports significant operational matters to the Practice Manager and Operations Manager. The role is administrative in nature and is distinguished from the Practice Manager who looks after the clinical matters.

Tasks & responsibilities:

• Provide day-to-day supervision, direction and support to reception and administrative staff; allocate priorities and workloads; assist with rosters, leave coverage, onboarding, training and promote clear communication and accountability.
• Oversee the presentation, functionality and organisation of the Ipswich clinic, including reception and shared areas, equipment, access, cleaning, maintenance and liaison with contractors or service providers.
• Monitor and order stationery, kitchen and administrative supplies; maintain appropriate stock levels; organise storage areas; and support responsible use of practice resources and equipment.
• Support reception staff with office maintenance, complaints and administrative concerns, ensuring matters are handled professionally and escalated appropriately where required.
• Support consistent reception, telephone, email, referral and patient administration processes; monitor workflow issues; and help ensure accurate, timely documentation and appropriate follow-up.
• Support adherence to ǪGOS policies, privacy and confidentiality requirements, workplace health and safety obligations, incident reporting processes and established practice procedures.
• Provide the Practice Manager and Operations Manager with timely updates regarding staffing, clinic operations, schedules, facilities and emerging issues, with clear handover of matters requiring follow-up.
• Identify opportunities to improve administrative processes and services and team workflows; assist with implementation of new systems and procedures; and elevate significant operational matters as required.
• Liaise with suppliers, contractors and external service providers and monitor the delivery of services required for the effective administrative operation of the clinic.

Qualifications and Experience:

• Diploma or higher in the relevant field
• One (1) year of relevant experience

Skills:

• Strong organisational and time-management skills.
• Leadership and team management skills.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making skills.
• High attention to detail and accuracy.
• Ability to manage competing priorities effectively.
• Professionalism and discretion in handling confidential information.
• Proactive approach to day-to-day practice operations.

Benefits & Remuneration:

• Salary commensurate with experience $79,500 to $85,000 plus guaranteed superannuation.
• Continue to learn and gain experience.