Office Junior / Trainee

Illawarra Strata Management; Wollongong City Council; On-site; AUD 50,000 - 60,000; Full time

Job summary

Illawarra Strata Management in Wollongong is seeking an entry-level Strata Administrator to join our in-office team. You will learn the strata industry from the ground up, starting with administrative fundamentals and gradually taking on more responsibilities as your knowledge grows.

No strata experience is required, but a friendly, proactive attitude and good communication are essential. This role offers structured training and a clear path toward becoming a Strata Manager within a couple of

Qualifications

• No strata experience required.
• Friendly, confident and comfortable talking to people.
• Good communication in person, on the phone and in writing.
• Comfortable with technology and Microsoft Office.
• Organised and detail oriented.
• Able to follow processes and use common sense.
• Takes responsibility to finish what you start.
• Enthusiastic team player.
• Willingness to learn and develop.
• Previous admin/customer service/real estate experience would be an advantage but not essential.

Responsibilities

• Communicate with owners, committees, contractors and other professionals.
• Coordinate maintenance matters, quotes and contractor follow-up.
• Create and manage jobs, tasks and authorised work orders.
• Prepare correspondence, notices and other strata documentation.
• Assist with preparation and follow-up of strata meetings.
• Maintain accurate property, owner and contractor records.
• Learn to read strata financial information, reports and other scheme documentation.
• Monitor outstanding matters and follow through to completion.
• Assist Strata Managers with day-to-day administration.
• Gain practical exposure to the legislation, processes and decision-making involved in strata management.

Skills

People skills

Communication

MS Office

Attention to detail

Organizational skills

Problem solving

Team player

Willingness to learn

Tools

Microsoft Office

Job description

Strata Administrator – Entry Level | Career Progression

Illawarra Strata Management – Wollongong

Full-time | In-office | 37.5 hours Monday–Friday

Want to build a career in the Strata Industry?

Whether you're looking for your first career opportunity or already have some administration, customer service or property experience, we'd love to hear from you.

We're looking for a bright, organized and motivated person to join our Wollongong team and learn the strata industry from the ground up.

No strata experience is required.

What matters most to us is that you're switched on, communicate well, enjoy working with people and genuinely want to learn. And if your goal is to become a Strata Manager, even better.

Who are we?

Illawarra Strata Management is a locally owned strata management company that has been looking after properties throughout the Illawarra for more than 20 years.

We're a busy, experienced and supportive team of Strata Managers, Strata Assistants and administration staff, and we're big believers in developing people from within.

Strata is an industry many people discover almost by accident — but it offers enormous variety, professional development and genuine long-term career opportunities.

What will you actually do?

This isn't a role where you'll spend your days just answering phones and filing. You'll start by learning how a strata management business operates, and as your knowledge and confidence grow, so will your responsibilities.

Working alongside our Strata Managers and experienced team, you'll be involved in:

• communicating with owners, committees, contractors and other professionals;
• coordinating maintenance matters, quotes and contractor follow-up;
• creating and managing jobs, tasks and authorised work orders;
• preparing correspondence, notices and other strata documentation;
• assisting with the preparation and follow-up of strata meetings;
• maintaining accurate property, owner and contractor records;
• learning to read strata financial information, reports and other scheme documentation;
• monitoring outstanding matters and following them through to completion;
• assisting our Strata Managers with the day-to-day administration of their portfolios; and
• gaining practical exposure to the legislation, processes and decision-making involved in strata management.

You’ll learn the administrative fundamentals too — they’re an important part of understanding the industry — but we don't expect you to stay at that level.

Who are we looking for?

Someone who:

• is friendly, confident and comfortable talking to people;
• communicates well in person, on the phone and in writing;
• is comfortable with technology and Microsoft Office;
• is organised and pays attention to detail;
• can follow a process but also use common sense;
• takes responsibility for finishing what they start;
• isn't afraid to ask questions;
• enjoys being busy and working as part of a team; and
• most importantly, wants to learn and develop.

Previous experience in administration, customer service, real estate, property, legal or another professional office environment would be an advantage — but it isn't essential.

If this is your first office role and you've got the right attitude and aptitude, we still want to hear from you.

Where could this role take you?

If your goal is to become a Strata Manager, we'd like to help you get there.

You’ll receive structured on-the-job training and work alongside people with years of strata experience.

As you develop, we’ll progressively expose you to more aspects of strata management and support you in developing the knowledge, skills and relevant qualifications needed to progress.

For someone with the right aptitude, performance and drive, we’d love to see you progress from this role into strata support and towards becoming a Strata Manager within approximately two years.

How quickly you progress will ultimately depend on you and your readiness to take on greater responsibility.

Sound like you?

If you’re switched on, enjoy working with people and want an opportunity to build a genuine career rather than simply find your next job, we’d like to meet you.

We’re looking for someone to start as soon as possible.