Office Coordinator

Aboriginal Land Council NSW; Liverpool City Council; Hybrid; AUD 66,000 - 80,000; Full time

Benefits offered by this job

Superannuation 12%

Salary packaging

EAP (Employee Assistance Program)

Hybrid workplace

Job summary

Aboriginal Land Council NSW – Liverpool is seeking an Office Coordinator to ensure smooth day-to-day operations and administration. You will be the primary contact for the Yarpa Hub and work with the Operations Manager to support Hub activities and services.

The role focuses on greeting visitors, handling inquiries, CRM data integrity, space bookings, stock management, and general admin tasks to maintain a well-run hub that reflects the organisation’s purpose and culture.

Qualifications

• Experience in customer service and administrative tasks.
• Aboriginality is a genuine requirement of the role.
• Knowledge and appreciation of the cultural, social, and economic needs of Aboriginal people.
• Integrity and commitment to ethical practice, equity, diversity and OHS.

Responsibilities

• Greet visitors and provide exceptional customer service.
• Address hotline inquiries and direct to staff.
• Respond to emails, website and social media inquiries within two business days.
• Record client and inquiry details in the CRM.
• Coordinate Hub space bookings and maintain the space.
• Manage stock of merchandise and office supplies.
• Assist with CRM reporting and WHS initiatives.

Skills

Customer service

Administrative tasks

MS Office

CRM systems

Time management

Independent work

Attention to detail

Aboriginality requirement

Working with Children Check

Cultural awareness

Tools

CRM software

Microsoft Office Suite

Job description

Aboriginal Land Council NSW – Liverpool NSW

Salary Band 3 with the commencing salary $72,800 per annum plus superannuation of 12%

70-hour fortnight, NFP salary packaging, EAP, hybrid workplace and other benefits

Do you have experience in customer service and administration and looking to work for an organisation that supports your career development in a dynamic and purpose driven environment?

The Yarpa Hub is a one-stop-shop for First Nations business, industry, and community. Our vision is for First Nations people to be empowered to thrive and determine their own futures. Our purpose is to strengthen the First Nations Business Sector and contribute to socio-economic prosperity through capability, connection, and culture.

As the Office Coordinator you will be ensuring the smooth day-to-day operations and administration duties. As a primary point of contact of Yarpa Hub, you will collaborate closely with the Operations Manager to contribute to the coordination, facilitation, and overall support of Hub activities.

This role is integral to the efficient and effective delivery of Yarpa services and contributes to maintaining a positive image of the Yarpa Hub.

What would my day look like?

Greet all visitors entering or contacting the Hub and provide exceptional customer service.

Address all Yarpa Hub Hotline general inquiries, and direct specific inquiries to the appropriate staff members.

Address all general inquiries received through email, website, and social media within two business days.

Respond to and direct specific email, website, and social media inquiries to the appropriate staff member within two business days.

Record client and inquiry details accurately in the Client Relationship Management System (CRM).

Coordinate Hub space bookings, collaborating with members, clients, and Hub staff.

Maintain the Yarpa Hub space, ensuring it is organized equipped, and tidy at all times.

Manage stock take activities for merchandise, office supplies and stationery.

Manage various administrative tasks that ensures smooth operations of the Yarpa Hub and supports the team to undertake their duties.

Assist with CRM administration tasks to ensure the accuracy of reporting.

Support workplace health and safety (WHS) initiatives.

Acting in accordance with NSWALC people, policies, and procedures, including WHS obligations, applying high standards of probity and ethical behaviour.

Our ideal candidate will have:

Demonstrated experience in customer service and administrative tasks.

Aboriginality as authorised under Section 14(D) of the Anti-Discrimination Act, 1977 NSW.

Knowledge and appreciation of the cultural, social, and economic needs of Aboriginal people.

Integrity and commitment to Ethical Practice, Equity, Diversity and Occupational Health and Safety.

Strong computer literacy skills including use of Microsoft Office.

Proven ability to plan and progress work, and manage time and competing priorities to achieve results.

Ability to work independently and meet deadlines.

Experience with Customer Relationship Management Database Systems.

Working with Children’s Check or willingness to obtain.

Being an Aboriginal or Torres Strait Islander person is a genuine requirement of this role as authorised under Section 14(D) of the Anti-Discrimination Act, 1977 NSW