AHW - Administration Officer

Durri ACMS; Kempsey; On-site; AUD 60,000 - 80,000; Full time

Job summary

Durri Aboriginal Corporation Medical Service (ACMS) invites applications for an Administration Officer to provide efficient, professional, and culturally safe administrative support to the First Steps Together team in Kempsey. You will coordinate client appointments, referrals, data management and program activities across maternal, child and family health services.

The role requires Aboriginal or Torres Strait Islander descent, a Certificate III in Business Administration or equivalent

Qualifications

• Aboriginal or Torres Strait Islander descent (This is an identified position).
• Certificate III in Business Administration, Business Services or a related qualification, or equivalent demonstrated experience.
• Experience providing high‑level administrative support within health, community or human services.
• Knowledge of maternal, child and family health services, Aboriginal health or community services.
• Excellent organisational and time management skills with the ability to prioritise and meet deadlines.
• High level written and verbal communication skills.
• Knowledge of local Aboriginal community and ability to engage respectfully.
• Ability to hold security clearances including National Police Check and Working with Children clearance.
• Current valid driver’s license (Class C or equivalent).

Responsibilities

• Provide efficient administrative support to the First Steps Together multidisciplinary team.
• Coordinate client appointments, referrals and home visits for wrapped services.
• Maintain accurate client records, data entry, reporting and documentation.
• Support communication and coordination between families, internal teams and external providers.
• Organise community engagement activities and group programs.
• Assist with quality improvement and compliance with funding/Closing the Gap priorities.

Skills

Interpersonal skills

Communication skills

Organisational skills

Customer service

Education

Certificate III in Business Administration

Tools

Microsoft Office

Communicare

ANKA

Job description

Durri Aboriginal Corporation Medical Service (ACMS) is an Aboriginal Community Controlled Primary Health Service. For over 40 years, Durri ACMS has provided essential and culturally appropriate health care to Aboriginal and Torres Strait Islander people located in Kempsey, Nambucca Heads, and surrounding communities.

Our primary health service site in Kempsey is located on the traditional lands of the Dunghutti people, extending from the eastern extremity of the Mid North Coast to the Northern Tablelands.

Our Nambucca clinic sits in the homeland of the Gumbaynggirr people, with the Nambucca Valley being the southern gateway to subtropical Australia.

Durri services range across a number of both clinical and non-clinical services. From primary health care, chronic disease, dental, women’s health, perinatal to postnatal services as well as programs ranging from social emotional wellbeing services being built within an all-encompassing health setting means a comprehensive health approach can be undertaken.

Durri ACMS acknowledges the impact of past trauma, dispossession, separation of families, child removal, ongoing social disadvantage, racism and other historical, political, social and cultural issues that impact on the social and emotional wellbeing of Aboriginal & Torres Strait Islander individuals, families and their communities.

About the role

The purpose of the Administration Officer is to provide efficient, professional and culturally safe administrative support to the First Steps Together multidisciplinary team, ensuring the effective coordination of client appointments, referrals, data management, communication and program activities.

Primary Objective

The keyobjectivesof the role include:

• Provide high-quality administrative and operational support to the First Steps Together multidisciplinary team, ensuring the efficient day-to-day delivery of services.
• Create a welcoming, respectful and culturally safe first point of contact for Aboriginal and Torres Strait Islander families accessing the program.
• Coordinate client appointments, referrals, home visits, group activities and community events to support seamless, family-centered service delivery.
• Maintain accurate client records, data entry, reporting and program documentation in accordance with organisational, legislative and funding requirements.
• Support effective communication and coordination between families, internal teams and external service providers to promote integrated, wrap-around care.
• Assist with the organisation of community engagement activities, education sessions, cultural events and group programs that strengthen family participation and connection.
• Contribute to the achievement of the First Steps Together Model of Care by reducing administrative barriers and improving access to culturally safe maternal, child and family health services.
• Promote a professional, culturally responsive and family-led approach that reflects Aboriginal ways of knowing, being and doing, and supports self-determination and community leadership.
• Ensure administrative systems and processes support quality improvement, service accountability and the achievement of program outcomes aligned with Closing the Gap priorities.

Qualifications & Experience –

Aboriginal or Torres Strait Islander descent (This is an identified position under Section 14D of the NSW Anti-Discrimination Act 1977)

Certificate III in Business Administration, Business Services or a related qualification, or equivalent demonstrated experience.

Demonstrated experience in providing high-level administrative support within a health, community or human services environment.

Sound knowledge of community health, public health and Aboriginal Health

A thorough knowledge of and association with the local Aboriginal community

Experience working with health service agencies, non-government organisation, schools, community groups and medical professionals at all levels

Knowledge of maternal, child and family health services, Aboriginal health or community services.

Excellent organisational and time management skills with the ability to prioritise competing demands and meet deadline

Continuous developing professional competence and qualifications

High level of written and verbal communication skills

High level computer skills including the use of Microsoft products and the ability to use or willingness to gain proficiency in the Communicare patient information management system and ANKA

Ability to hold all relevant security clearances including National Police Check and Working with Children clearance

Current valid driver’s license, minimum of Class “C” or equivalent

Core Competencies –

1. 1. Ability to build and maintain strong relationships with the local community.
2. 2. Strong interpersonal skills, including the ability to demonstrate empathy when required.
3. 3. Ability to build relationships with all levels of the organisation.
4. 4. High level communication, written and computer skills.

To enquire about the role please call Paula Skinner on 0439370***

Job Applications closing date is Wednesday 16 September 2025 5.00pm - No late applications will be accepted.