Office Coordinator

Samsara Eco Pty Ltd.; Geelong; On-site; AUD 41,000 - 55,000; Full time

Benefits offered by this job

Uniform provided

Team lunches

Social events

EAP access

Job summary

Samsara Eco Pty Ltd. in Geelong is seeking a Lead Front Office Co-ordinator and Dental Receptionist to lead the front desk, warmly welcome patients, and support clinicians with organized scheduling.

You will manage the appointment book, handle payments, generate routine reports, oversee supplies, and use EXACT software daily to keep the practice running smoothly.

Qualifications

• Experience in leading a dental front desk and coordinating a busy reception.
• Strong communication with patients, clinicians, and team members.
• Ability to manage schedules, inquiries, cancellations, and emergencies.
• Proactive mindset with a focus on improving office systems.
• Comfort with producing basic reports and handling administrative tasks.

Responsibilities

• Lead the front office team with a welcoming, confident approach.
• Manage appointment book, process payments, and follow established procedures for cancellations and inquiries.
• Produce monthly reports, oversee supplies, and handle general correspondence.
• Ensure accuracy in patient treatment plans, bookings, and financial processes.
• Daily use and management of EXACT software.

Skills

Front office leadership

Patient relations

Communication

Teamwork

Administrative skills

Tools

EXACT software

Job description

Front Office Coordinator – Dental Receptionist (Geelong)

Joining a Supportive Team as a Front Office Coordinator

For the experienced and passionate dental professional who has been searching for a place where their contributions are genuinely valued and respected, this is the opportunity to become a Lead Dental Receptionist. This team is looking for a fantastic individual to join their team, offering a pathway to professional development and a stable, positive environment where they can be the reliable, welcoming leader of the front office, supporting patients and clinicians with both organisational skill and genuine warmth, and being fully supported in return.

About the Role and Your Contributions

As the Lead Front Office Co‑ordinator, you will be crucial to the smooth daily operation of this busy preventive dental practice. Your time will be spent coordinating a full and fulfilling practice schedule and enriching the lives of both patients and colleagues. Your main tasks will include:

• Leading the front office team with a steady, confident, and welcoming approach.
• Managing the appointment book expertly, processing payments, and following established systems for cancellations, inquiries, and emergencies.
• Handling essential administrative duties like producing monthly reports, managing supplies, and general correspondence.
• Ensuring accuracy in managing patient treatment plans, bookings, and financial processes.
• Daily use and management of EXACT software.

Who They Are Looking For

The team is seeking a mature, stable, and emotionally intelligent individual who genuinely enjoys their work, is a dedicated team player, and is committed to both personal and professional development. They desire a wholesome and well‑rounded professional who:

• Consistently demonstrates emotional intelligence and stability, maintaining a positive and focused presence that contributes to the team’s supportive professional atmosphere.
• Is warm, competent, and welcoming, providing a reassuring presence for all.
• Understands the business aspect of running a busy practice, recognising the importance of a full schedule and maintaining patient relationships.
• Is proactive and has a growth mindset, looking for opportunities to improve office systems for the benefit of the patients, the team, and the business.
• Shows genuine empathy to every patient while communicating clearly and confidently with their loyal patient base.

Working Life and Benefits

This practice is deeply committed to supporting its team members. You will benefit from:

• Significant opportunities for development, including training and coaching through Prime Practice and ongoing professional development initiatives.
• A strong, supportive team culture with regular communication, including daily huddles and frequent team meetings.
• Access to external support, including an Employee Assistance Program (EAP) and external coaching resources.
• A healthy work environment with consistent hours: full‑time (5 days, Monday‑Friday), with 8:00/8:30 AM starts and finishing by 5:30 PM.
• A provided professional uniform and additional perks like team lunches and social events.

They are offering a remuneration range of $30–$40 per hour, based on experience and the unique qualities you bring. They are flexible for the right candidate and open to discussing additional benefits, such as salary sacrifice or extra annual leave.