Office Assistant/Customer Service Representative

Mayner & Cochran; Canberra; On-site; AUD 42,000 - 54,000; Full time

Job summary

Mayner & Cochran, Canberra's go-to appliance repair specialist, is seeking an organised Office Assistant to keep our service office running smoothly. You will be the first point of contact for customers, coordinating service requests and liaising with technicians and suppliers.

No experience is required; we will train you to learn our systems and processes while working in a small, supportive team. This is a full-time role with stable hours in a well-established local business.

Qualifications

• Strong communication and people skills as the first point of contact.
• Sharp organisational skills and the ability to juggle multiple jobs at once.
• Willingness to learn new systems; training provided.

Responsibilities

• Taking and coordinating incoming service requests.
• Scheduling service calls and liaising with customers.
• Assigning and dispatching technicians across Canberra and surrounds.
• Tracking job progress, updating customers, resolving issues.
• Liaising with suppliers and warranty providers to keep the customer experience seamless.

Skills

Communication skills

Organisational skills

Quick learner

No experience needed

Job description

Office Assistant/Customer Service Representative

Mayner & Cochran is Canberra's go-to appliance repair specialist, servicing a range of major brands across the region. We're a small, close-knit team looking for an organised, people-focused Office Assistant to keep our busy service office running smoothly.

What you'll be doing

• Taking and coordinating incoming service requests
• Scheduling service calls and liaising directly with customers
• Assigning and dispatching technicians across Canberra and surrounding areas
• Tracking job progress, keeping customers updated, and resolving issues as they come up
• Liaising with suppliers and warranty providers to keep the customer experience seamless

What we're looking for

• Strong communication and people skills — you'll be the first point of contact for our customers
• Sharp organisational skills and the ability to juggle multiple jobs at once
• Comfortable learning new systems and processes
• No experience necessary — if you've got the right attitude, we'll train you up

Why work with us

• Small team — you're not a number, and you'll actually be trained rather than thrown in the deep end
• Full-time role with stable, predictable hours
• Genuine opportunity to grow into the role as the business grows
• Join a well-established local business with a loyal customer base