4-Day Service Coordinator & Office Administrator

MJM Recruit; City of Melbourne; On-site; AUD 75,118,000 - 80,231,000; Full time

Benefits offered by this job

4-day work week

Superannuation included

Team lunches

Training and development

Excellent office coffee

Job summary

MJM Recruit has partnered with a family-owned business in Bayswater, Melbourne, to recruit an Office Administrator / Service Coordinator for a fixed-term maternity leave contract. You will be the link between customers, technicians and the office, handling enquiries, scheduling, quotes and invoicing while maintaining accurate records and delivering excellent service.

The role offers a consistent 4-day week from 9am to 5pm, a generous hourly rate of AUD 32–35 plus super, supportive team culture,

Qualifications

• Experience in customer service, administration or service coordination.
• Reliable, punctual and accountable with a positive attitude.
• Excellent phone manner and strong communication skills.
• Strong organisation and attention to detail.
• Ability to multitask, prioritise and stay calm under pressure.
• Experience scheduling technicians, installers or field teams (preferred).
• Familiarity with Ascora is highly regarded; MYOB is advantageous.

Responsibilities

• Answering calls and responding to customer enquiries.
• Scheduling quotes, service calls and installation jobs.
• Booking and updating jobs using Ascora.
• Communicating with technicians and installers throughout the day.
• Preparing and emailing customer quotes.
• Processing invoices and completing accurate data entry.
• Maintaining customer and job records.
• Learning the company’s products to provide knowledgeable support.
• Working with the team to keep jobs running smoothly and customers informed.

Skills

Customer service

Scheduling

Communication

Organisational skills

Multitasking

Team coordination

Outlook

Excel

Ascora

MYOB

Tools

Ascora

MYOB

Microsoft Outlook

Excel

Job description

MJM Recruit has partnered with a family-owned business in Bayswater, Melbourne, to recruit an Office Administrator / Service Coordinator for a fixed-term maternity leave contract. You will be the link between customers, technicians and the office, handling enquiries, scheduling, quotes and invoicing while maintaining accurate records and delivering excellent service.

The role offers a consistent 4-day week from 9am to 5pm, a generous hourly rate of AUD 32–35 plus super, supportive team culture,