Ocean Import Operations Lead — Hybrid Brisbane

Dhl; Brisbane; Sur place; Confidential; Plein temps

Résumé du poste

DHL Global Forwarding in Brisbane is seeking an Ocean Freight Import Operations Supervisor to lead our Brisbane Station teams in Ocean Import, Customer Operations, and Transport Operations, ensuring efficient, compliant execution and outstanding customer outcomes.

As a key operational leader, you will develop your people, drive productivity and profitability, uphold SOPs, and escalate issues while building strong relationships with customers, carriers, and internal stakeholders.

Qualifications

• Experience in International Freight Forwarding, Ocean Freight operations.
• Knowledge of Ocean Freight Imports, customer service, and transport operations.
• Proven leadership in managing operational teams.
• Experience with performance management and workforce planning.
• Strong communication and problem-solving skills.
• CargoWise experience highly regarded.
• Full working rights in Australia.

Responsabilités

• Lead and develop teams across Ocean Import Operations, Customer Operations, and Transport Operations.
• Ensure SOPs, customer requirements and regulatory obligations are met.
• Drive productivity, service quality, and profitability.
• Act as escalation point for customer and operational issues.
• Build strong relationships with customers, suppliers and internal stakeholders.
• Identify opportunities for business growth and service improvement.
• Ensure KPIs are achieved or exceeded.

Connaissances

Leadership

Ocean Freight

Operations Management

Stakeholder Management

People Management

Communication

Outils

CargoWise

Description du poste

DHL Global Forwarding in Brisbane is seeking an Ocean Freight Import Operations Supervisor to lead our Brisbane Station teams in Ocean Import, Customer Operations, and Transport Operations, ensuring efficient, compliant execution and outstanding customer outcomes.

As a key operational leader, you will develop your people, drive productivity and profitability, uphold SOPs, and escalate issues while building strong relationships with customers, carriers, and internal stakeholders.