Air Freight Specialist: Customer Success & Growth

Danzas Corporation; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Career development

Collaborative culture

Recognition program

Wellbeing benefits

Global brands exposure

Job summary

DHL Global Forwarding in Brisbane is seeking an Air Freight Specialist to join our high-performing team. You will own the customer shipment journey from booking through billing, ensuring shipments are handled accurately, efficiently and compliantly.

Bring experience in air freight imports/exports or freight forwarding, strong customer service and a commercial mindset focused on profitability and efficiency.

Qualifications

• Experience in air freight imports/exports or freight forwarding.
• Strong customer service and relationship-building skills.
• Commercial mindset with a focus on profitability and efficiency.
• Excellent attention to detail and organisational skills.
• Ability to solve problems and manage competing priorities.

Responsibilities

• Own the customer shipment journey from booking to billing.
• Act as the primary contact for customers throughout the shipment lifecycle.
• Manage bookings, documentation, milestones and updates.
• Ensure accurate invoicing while maximizing profitability.
• Resolve queries, claims and disputes professionally.
• Monitor supplier performance and opportunities to improve efficiency.
• Apply SOPs and compliance across shipments.
• Grow customer relationships and support business growth.
• Deliver an exceptional customer experience at every touchpoint.

Skills

Air freight imports/exports

Customer relationships

Profitability mindset

Attention to detail

Problem solving

Job description

DHL Global Forwarding in Brisbane is seeking an Air Freight Specialist to join our high-performing team. You will own the customer shipment journey from booking through billing, ensuring shipments are handled accurately, efficiently and compliantly.

Bring experience in air freight imports/exports or freight forwarding, strong customer service and a commercial mindset focused on profitability and efficiency.