Ocean Freight Operations Lead – Import & Customer Care

DHL Group; Brisbane; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working after onboarding

Great Place to Work recognized

Wellbeing and fitness subsidy

Career development opportunities

Collaborative team environment

Job summary

DHL Global Forwarding is seeking an Ocean Freight Import Operations Supervisor for our Brisbane Station. You will provide leadership across Ocean Import Operations, Customer Operations and Transport Operations, ensuring efficient, compliant execution and superior customer outcomes.

You will lead a multidisciplinary team, drive productivity, service quality, and profitability, and maintain strong relationships with customers, suppliers and internal stakeholders while aligning with regulatory

Qualifications

• Experience in International Freight Forwarding, preferably Ocean Freight operations.
• Ability to lead and develop operational teams and manage performance.
• Strong customer service orientation and stakeholder management.

Responsibilities

• Lead and develop teams across Ocean Import Operations, Customer Operations, and Transport Operations.
• Manage all people-related responsibilities including performance management, onboarding and training.
• Ensure SOPs, customer requirements and regulatory obligations are followed.
• Drive productivity, service excellence and gross profit performance.
• Monitor performance and drive continuous improvement.
• Act as escalation point for customer, supplier and network issues.

Skills

Ocean Freight

Imports Operations

Customer Service

Leadership

Performance Management

Coaching

Workforce Planning

Stakeholder Management

Problem Solving

Commercial Acumen

CargoWise

Australian Working Rights

Tools

CargoWise

Job description

DHL Global Forwarding is seeking an Ocean Freight Import Operations Supervisor for our Brisbane Station. You will provide leadership across Ocean Import Operations, Customer Operations and Transport Operations, ensuring efficient, compliant execution and superior customer outcomes.

You will lead a multidisciplinary team, drive productivity, service quality, and profitability, and maintain strong relationships with customers, suppliers and internal stakeholders while aligning with regulatory