Ocean & Air Logistics Operations Specialist

Flexport; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Flexport Australia is hiring an Operations Associate in Melbourne to help build our local growth from the ground up. You will own end-to-end shipments, coordinate with clients, carriers, and internal teams, and shape process design and automation initiatives.

In this early-stage role you’ll work across operations, sales, and country leadership to deliver exceptional client experiences, improve data quality, and drive scalable solutions in a fast-moving logistics environment.

Qualifications

• Strong analytical skills with data-driven insights.
• Excellent communication, interpersonal and organisational skills.
• Commercial acumen with the ability to identify operational opportunities.
• Courage to challenge existing processes and drive meaningful change.
• Experience in freight forwarding, supply chain, or logistics operations welcome.

Responsibilities

• Execute end-to-end shipments across all modes (FCL, LCL, Air, import/export) with bookings, docs and milestones.
• Communicate directly with clients, carriers, trucking providers, and customs teams to keep shipments on time.
• Troubleshoot shipment exceptions proactively and propose clear next steps.
• Maintain data accuracy across Flexport systems to meet KPIs and SLAs.
• Support account managers and customs teams to deliver an exceptional client experience.
• Identify bottlenecks and design scalable solutions anchored in automation.

Skills

Analytical skills

Communication

Interpersonal skills

Organizational skills

Job description

Flexport Australia is hiring an Operations Associate in Melbourne to help build our local growth from the ground up. You will own end-to-end shipments, coordinate with clients, carriers, and internal teams, and shape process design and automation initiatives.

In this early-stage role you’ll work across operations, sales, and country leadership to deliver exceptional client experiences, improve data quality, and drive scalable solutions in a fast-moving logistics environment.