Observability & Reliability Analyst (IT Ops)

University of Technology Sydney; Sydney; On-site; AUD 107,000 - 119,000; Full time

Benefits offered by this job

17% superannuation

Flexible working arrangements

Leadership programs

Job summary

A leading educational institution in Sydney is seeking a Performance and Reliability Analyst responsible for ensuring the reliability and performance of IT systems. The role requires experience in IT operations, proficiency in observability tools like New Relic, and strong troubleshooting skills. This full-time position offers a salary range of A$107,000 to A$119,000 annually, plus associated benefits.

Qualifications

• Demonstrated experience in a complex enterprise IT environment.
• Strong hands-on experience with enterprise observability tools.
• Proficient in troubleshooting technical issues.

Responsibilities

• Monitor and analyze the reliability and performance of IT systems.
• Identify risks and implement preventative measures.
• Recommend improvements to meet service level targets.

Skills

IT Operations experience

Enterprise observability tools (New Relic, Influx DB, Prometheus, Grafana)

Troubleshooting across IT domains

Incident management (ServiceNow)

ITIL and DevOps principles

Communication skills

Job description

A leading educational institution in Sydney is seeking a Performance and Reliability Analyst responsible for ensuring the reliability and performance of IT systems. The role requires experience in IT operations, proficiency in observability tools like New Relic, and strong troubleshooting skills. This full-time position offers a salary range of A$107,000 to A$119,000 annually, plus associated benefits.