Nursing Support Worker

Glow Health Care Australia; City of Parramatta; On-site; AUD 51,000 - 60,000; Full time

Job summary

Glow Healthcare Australia is seeking a Nursing Support Worker for a full-time, permanent role in NSW. You will assist nursing staff to deliver safe, person-centred care, promoting dignity and wellbeing.

Under supervision, you’ll follow care plans, document care, and support with hygiene, mobility, and daily tasks. The role requires AQF Certificate III in Individual Support and 2–3 years of relevant experience, strong WHS knowledge, and teamwork within a multidisciplinary team.

Qualifications

• Strong written and verbal communication, including documentation and handover notes.
• Knowledge of WHS, privacy/confidentiality, infection control, and safe manual handling.
• Ability to work calmly and professionally in urgent or high-pressure situations.

Responsibilities

• Assist clients with personal hygiene, grooming, toileting, and continence care.
• Support clients with safe movement and mobility, encouraging independence.
• Assist with transfers, hoist use, repositioning, and falls prevention (under supervision).
• Provide emotional support, reassurance, and companionship.
• Carry out care tasks delegated by nursing staff in line with care plans.
• Monitor client condition and promptly report changes to the Registered Nurse.
• Assist with routine observations (e.g., temperature, pulse, behaviour).
• Support hydration and nutrition, including mealtime and feeding assistance.
• Maintain accurate care documentation and clinical records as required.
• Complete shift handovers and written communication.

Skills

Communication

Teamwork

WHS knowledge

Infection control

Privacy/confidentiality

Manual handling

Education

AQF Certificate III in Individual Support

Job description

Job Type: Permanent position | Full time position

Job Description

Nursing Support Worker Full-time Glow Healthcare Australia Location:Paramatta, NSW Salary range: $$51,222–$60,000 plus superannuation About the Role: Glow Healthcare Agency provides nursing and health support services across aged care, residential and supported accommodation settings. As a Nursing Support Worker (NSW), you will assist nursing staff to deliver safe, respectful, client-centred care that promotes dignity, independence, and wellbeing.

You’ll work under the supervision of a Registered Nurse or other qualified health professional, following nursing directions, care plans, and organisational policies and procedures. Duties and Responsibilities:

• Assist clients with personal hygiene, grooming, toileting, and continence care
• Support clients with safe movement and mobility, encouraging independence
• Assist with transfers, hoist use, repositioning, and falls prevention (under supervision)
• Provide emotional support, reassurance, and companionship
• Carry out care tasks delegated by nursing staff in line with care plans
• Monitor client condition and promptly report changes to the Registered Nurse
• Assist with routine observations where appropriate (e.g., temperature, pulse, behaviour)
• Support residents with hydration and nutrition, including mealtime and feeding assistance
• Maintain accurate care documentation, progress notes, and clinical records as required
• Complete clear and timely shift handovers and written communication
• Follow infection control, PPE, medication safety (where applicable), and manual handling procedures
• Communicate respectfully with clients, families (as appropriate), and the care team
• Uphold client rights, choice, privacy, and confidentiality at all times
• Identify and elevate WHS hazards, incidents, near misses, or safety concerns immediately
• Report any suspected abuse, neglect, or exploitation in line with reporting requirements

Skills and Qualifications:

• Hold at least a relevant AQF Certificate III in Individual Support (Ageing, Disability or Health) or equivalent
• At least 2–3 years of experience in a relevant position (aged care, disability, health support, residential care)
• Strong knowledge of WHS, privacy/confidentiality, infection control, and safe manual handling
• Confident written and verbal communication, including documentation and handover notes
• Ability to work calmly and professionally, including in urgent or high-pressure situations
• Comfortable working under clinical supervision and as part of a multidisciplinary team

Employment requirements (must be able to maintain):

• Current

First Aid and CPR certification

• National Police Check
• Working

With Children Check (if applicable)

• Manual Handling and Infection Control training
• COVID-19 vaccination certificate and/or immunisation history
• Driver’s licence and own transport (if community-based support is required)