NT Operations & Customer Service Leader

mlcoa; Darwin; On-site; AUD 120,000 - 150,000; Full time

Job summary

mlcoa, part of the MedHealth group, seeks a Business Manager to lead our NT operations. You’ll support a customer service team, build strong relationships with NT clients and collaborate with senior leaders to drive service excellence and growth.

You’ll promote governance, quality and compliance, foster an inclusive team culture, and help identify continuous improvement opportunities across day-to-day operations.

Qualifications

• Leadership experience in a medical or related industry with exposure to commercial and operational service delivery.
• Demonstrated customer relationship management experience.
• Strong commercial acumen and a results-focused approach.
• Excellent communication, influencing and stakeholder management skills.
• A supportive and values-led leadership style.
• Strong organisational skills and the ability to manage competing priorities.
• Advanced Microsoft Office skills.
• A genuine commitment to delivering an exceptional customer experience.

Responsibilities

• Lead, support and develop the Customer Service team to deliver a consistently high standard of service.
• Oversee daily activities, workloads and service delivery to support team productivity and efficiency.
• Build strong, trusted relationships with NT customers through proactive engagement, training and ongoing support.
• Monitor service standards and ensure client SLAs and contractual requirements are met.
• Work collaboratively with operational teams to resolve customer issues and complaints effectively.
• Support recruitment, onboarding, training and development of team members.
• Work with the General Manager and Operations Manager to support business growth initiatives.
• Monitor customer and industry trends and identify opportunities for continuous improvement.
• Promote strong governance, quality and compliance across day-to-day operations.
• Foster an inclusive, collaborative and supportive team environment.

Skills

Leadership

CRM

Commercial acumen

Communication

Stakeholder management

Organisational skills

Microsoft Office

Tools

Microsoft Office

Job description

mlcoa, part of the MedHealth group, seeks a Business Manager to lead our NT operations. You’ll support a customer service team, build strong relationships with NT clients and collaborate with senior leaders to drive service excellence and growth.

You’ll promote governance, quality and compliance, foster an inclusive team culture, and help identify continuous improvement opportunities across day-to-day operations.