National Occupational Health Operations Leader

Family Doctor Pty Ltd.; Australia; Remote; AUD 150,000 - 190,000; Full time

Job summary

Family Doctor Pty Ltd. in Australia seeks an experienced Operations Manager to own the Occupational Health service across the group. You will consolidate fragmented processes, implement a national operating model, and drive scalable, commercial growth while ensuring clinical governance.

Reporting to the executive team, you will coordinate clinical, operations, finance and technology, onboard corporate clients, optimise workflows from bookings to invoicing, and monitor performance with dashboards.

Qualifications

• Strong operational leadership in healthcare or occupational health.
• Experience designing, standardising and scaling operations across multiple locations.
• Commercial understanding of pricing, margins, service delivery economics and client requirements.
• Experience implementing new services, workflows or corporate clients across dispersed teams.
• Strong analytical skills and confidence using operational and financial data.

Responsibilities

• Take operational ownership of Occupational Health across the Family Doctor group.
• Assess existing services, clients, workflows, pricing, capacity and clinical capability.
• Develop and implement a consistent national operating model.
• Identify and activate suitable practices across the group.
• Build end-to-end workflows covering bookings, clinical delivery, reporting, invoicing and follow-up.
• Lead onboarding of new employer and corporate clients across dispersed teams.
• Coordinate multi-site and national client implementations.
• Improve appointment access, turnaround times, service reliability and client experience.
• Monitor revenue, margins, billing integrity and service profitability.
• Identify missed charges and opportunities to expand existing accounts.
• Establish service standards and dashboards with clear accountability.
• Work with technology team to automate booking, forms, workflow, reporting and administration.

Skills

Operational leadership

Healthcare experience

Multi-site management

Analytical skills

Project management

Job description

Family Doctor Pty Ltd. in Australia seeks an experienced Operations Manager to own the Occupational Health service across the group. You will consolidate fragmented processes, implement a national operating model, and drive scalable, commercial growth while ensuring clinical governance.

Reporting to the executive team, you will coordinate clinical, operations, finance and technology, onboard corporate clients, optimise workflows from bookings to invoicing, and monitor performance with dashboards.