On-site Public Sector Customer Support Specialist

Randstad; Sydney; Presencial; AUD 60.000 - 70.000; Jornada completa

Descripción de la vacante

Randstad is seeking a Customer Service Support Officer to join the NSW public sector, supporting education across the state. The role is on-site across Newcastle, Wollongong, Bathurst, or Parramatta, handling inquiries from educators and corporate teams in a busy contact centre.

You will log interactions in CRM, resolve first-line issues, and escalate complex cases while maintaining KPIs and confidentiality. A 6-month initial contract with a 35-hour week is offered.

Formación

• Experience delivering high-level customer service in a contact centre, shared services, or fast-paced environment.
• Strong verbal and written communication with empathy for educators and staff.
• Able to navigate multiple software platforms and CRM databases while maintaining accuracy.

Responsabilidades

• Deliver frontline customer support via phone, email, and portals in a fast-paced centre.
• Provide accurate guidance on HR, finance, and operations queries.
• Triages and escalates complex enquiries to Centres of Expertise for resolution.

Conocimientos

Customer service

Communication

Digital literacy

Policy interpretation

Confidentiality

Herramientas

CRM software

Ticketing systems

Knowledge bases

Descripción del empleo

Randstad is seeking a Customer Service Support Officer to join the NSW public sector, supporting education across the state. The role is on-site across Newcastle, Wollongong, Bathurst, or Parramatta, handling inquiries from educators and corporate teams in a busy contact centre.

You will log interactions in CRM, resolve first-line issues, and escalate complex cases while maintaining KPIs and confidentiality. A 6-month initial contract with a 35-hour week is offered.