NSW Dental Equipment Field Service Technician

Dentsply Sirona; St Leonards; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Great Place to Work Certified

Collaborative, supportive team culture

Career growth within a global leader

Job summary

Dentsply Sirona is seeking a motivated Service Technician to join our NSW Technical Service team. This field-based role covers installation, calibration, maintenance, and repair of dental equipment across the state.

You will work independently and with a team to deliver excellent technical service and customer experience, supporting internal and external customers and attending scheduled service calls. Possess relevant technical qualifications and strong troubleshooting and communication skills.

Qualifications

• Technical qualification or trade background is preferred.
• Experience in a field service or technical support role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage priorities.
• High attention to detail and accuracy.
• Strong computer skills (MS Office).

Responsibilities

• Install, calibrate, maintain and repair dental equipment.
• Provide technical support to customers and internal sales teams.
• Attend scheduled service calls across NSW.
• Complete accurate service reports via PDA systems.
• Promote preventive maintenance and service offerings.
• Maintain tools, equipment and company vehicle in line with policy.
• Ensure high standards of customer service and professionalism.
• Support inventory accuracy and correct parts usage.
• Work collaboratively with Technical Service and Sales teams.
• Participate in ongoing technical training and development.

Skills

Troubleshooting

Customer service

Independence

Attention to detail

Communication skills

Time management

Education

Technical qualification or trade background

Tools

MS Office Suite

Job description

Dentsply Sirona is seeking a motivated Service Technician to join our NSW Technical Service team. This field-based role covers installation, calibration, maintenance, and repair of dental equipment across the state.

You will work independently and with a team to deliver excellent technical service and customer experience, supporting internal and external customers and attending scheduled service calls. Possess relevant technical qualifications and strong troubleshooting and communication skills.