NSW Customer Experience Lead (12-Month Parental Leave)

Medhealth3; Sydney; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Flexible working

Mentorship from leaders

Career development opportunities

Paid parental leave

Salary sacrificing options

Additional employer benefits package

Job summary

WorkFocus is seeking a Customer Experience Manager for a 12-month parental leave cover across NSW. You will lead strategic customer relationships, grow referrals, and drive revenue by expanding partnerships with insurers, employers, brokers and government agencies.

You will manage strategic accounts, secure new opportunities, and ensure exceptional customer experiences while collaborating with state and national leaders to strengthen market presence in NSW.

Qualifications

• Minimum 3 years' experience in workers' compensation industry.
• Proven ability to drive repeat business, referrals and new opportunities.
• Strong understanding of customer drivers and service delivery in rehabilitation/health services.

Responsibilities

• Develop and execute customer growth strategies to increase referrals, market share and revenue across existing and prospective accounts.
• Build and maintain strong relationships with insurers, employers, brokers, government agencies and key industry stakeholders.
• Lead strategic account management activities for existing customers to ensure WorkFocus remains a trusted partner.
• Identify, pursue and secure new business opportunities including panel appointments and preferred provider agreements.
• Act as primary point of contact for customers, proactively managing relationships and delivering exceptional experience.
• Facilitate business reviews, contract discussions and strategic planning to demonstrate value and drive growth.
• Collaborate with operations to ensure service delivery excellence and achievement of commitments.
• Analyse customer performance and market trends to identify expansion opportunities.

Skills

Relationship management

Account management

Negotiation

Business development

Education

Occupational Therapy / related healthcare degree

Job description

WorkFocus is seeking a Customer Experience Manager for a 12-month parental leave cover across NSW. You will lead strategic customer relationships, grow referrals, and drive revenue by expanding partnerships with insurers, employers, brokers and government agencies.

You will manage strategic accounts, secure new opportunities, and ensure exceptional customer experiences while collaborating with state and national leaders to strengthen market presence in NSW.