Customer Experience Manager - NSW Workers' Comp Growth

Withstand Lawyers Pty; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working

Mentoring from award-winning team

Career development pathways

Generous incentives program

Salary sacrificing

Job summary

WorkFocus in NSW is seeking a Customer Experience Manager to lead strategic customer relationships across New South Wales and drive sustainable referral and revenue growth. This 12-month parental leave cover role focuses on strengthening partnerships, expanding the customer base, and delivering superior client experiences.

You will work with state and national leaders to grow the NSW portfolio, negotiate outcomes, and position WorkFocus as a provider of choice.

Qualifications

• 3+ years’ experience in the workers’ compensation industry.
• Proven success in driving repeat business, referral growth and new opportunities.
• Strong understanding of customer drivers and service delivery in workplace rehabilitation/health.
• Commercial acumen with ability to drive growth, profitability and market development.

Responsibilities

• Develop and execute customer growth strategies to increase referrals, market share and revenue across accounts.
• Build and maintain strong relationships with insurers, employers, brokers, government agencies and stakeholders.
• Lead strategic account management for existing customers and partnerships.
• Identify and secure new business opportunities, including panel appointments and provider agreements.
• Act as the primary contact for customers and manage relationships for exceptional service.
• Facilitate business reviews, contract discussions and strategic planning to demonstrate value and growth.
• Collaborate with operations to ensure service delivery excellence and contractual performance.
• Analyse performance, referral trends and market intelligence to find expansion opportunities.
• Represent WorkFocus at industry events and forums to strengthen market presence.

Skills

Relationship management

Business development

Strategic account management

Negotiation

Education

Related discipline degree desirable

Job description

WorkFocus in NSW is seeking a Customer Experience Manager to lead strategic customer relationships across New South Wales and drive sustainable referral and revenue growth. This 12-month parental leave cover role focuses on strengthening partnerships, expanding the customer base, and delivering superior client experiences.

You will work with state and national leaders to grow the NSW portfolio, negotiate outcomes, and position WorkFocus as a provider of choice.