Customer Growth & Partnerships Manager — NSW (12-Month Leave)

WorkFocus Australia; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible working

Mentorship

Career pathways

Incentives program

Additional leave

Parental leave

Salary sacrifice

Fitness passport

Novated leasing

Referral program

Job summary

WorkFocus Australia is seeking an experienced Customer Experience Manager to lead strategic customer relationships and drive referral and revenue growth across New South Wales. This 12-month parental leave cover role partners with state and national leaders to strengthen partnerships, expand the NSW portfolio and win new business opportunities.

You will develop growth strategies, manage key accounts, negotiate commercial outcomes and ensure outstanding service delivery for insurers, employers

Qualifications

• Minimum 3 years' experience within the workers' compensation industry.
• Demonstrated success in driving repeat business, referral growth and new business opportunities.
• Strong understanding of customer drivers and service delivery within workplace rehabilitation, health and wellbeing services.
• Commercial acumen with the ability to drive growth, profitability, quality initiatives and market development activities.

Responsibilities

• Develop and execute customer growth strategies to increase referrals, market share and revenue across existing and prospective accounts.
• Build and maintain strong relationships with insurers, employers, brokers, government agencies and key industry stakeholders.
• Lead strategic account management activities for existing customers, ensuring WorkFocus remains a trusted and valued partner.
• Identify, pursue and secure new business opportunities, including panel appointments, preferred provider agreements and partnership opportunities.
• Act as the primary point of contact for customers, proactively managing relationships and ensuring an exceptional customer experience.
• Facilitate customer business reviews, contract discussions and strategic planning sessions to demonstrate value and drive growth.
• Collaborate with operational leaders to ensure service delivery excellence, customer satisfaction and achievement of contractual commitments.
• Analyse customer performance, referral trends and market intelligence to identify opportunities for expansion and continuous improvement.
• Represent WorkFocus at industry events, networking functions, conferences and stakeholder forums to strengthen market presence and generate opportunities.

Skills

Growth strategy

Relationship management

Business development

Negotiation

Education

Occupational Therapy / Physiotherapy / Exercise Physiology / Psychology / Rehab Counselling / WHS degree desirable

Job description

WorkFocus Australia is seeking an experienced Customer Experience Manager to lead strategic customer relationships and drive referral and revenue growth across New South Wales. This 12-month parental leave cover role partners with state and national leaders to strengthen partnerships, expand the NSW portfolio and win new business opportunities.

You will develop growth strategies, manage key accounts, negotiate commercial outcomes and ensure outstanding service delivery for insurers, employers