Customer Growth & Partnerships Manager — NSW (12-Month Leave)

WorkFocus Australia; Sydney; On-site; AUD 90,000 - 150,000; Full time

Job summary

WorkFocus Australia is seeking an experienced Customer Experience Manager to lead strategic customer relationships and drive referral and revenue growth across New South Wales. This 12-month parental leave cover role partners with state and national leaders to strengthen partnerships, expand the NSW portfolio and win new business opportunities.

You will develop growth strategies, manage key accounts, negotiate commercial outcomes and ensure outstanding service delivery for insurers, employers.

Qualifications

• Experience leading customer experience initiatives and programs.
• Proven ability to develop growth strategies and manage major accounts.
• Strong negotiation and stakeholder management skills.

Responsibilities

• Lead strategic customer relationships and drive NSW-wide growth.
• Develop growth strategies and manage key accounts.
• Negotiate commercial outcomes and ensure outstanding service delivery for insurers and employers.

Skills

Customerrelationships

Key account management

Negotiation

Strategic growth

Service delivery

Job description

WorkFocus Australia is seeking an experienced Customer Experience Manager to lead strategic customer relationships and drive referral and revenue growth across New South Wales. This 12-month parental leave cover role partners with state and national leaders to strengthen partnerships, expand the NSW portfolio and win new business opportunities.

You will develop growth strategies, manage key accounts, negotiate commercial outcomes and ensure outstanding service delivery for insurers, employers