Service Technician

Fuse Recruitment; Canberra; Sur place; AUD 85 000 - 100 000; Plein temps

Avantages offerts par ce poste

Salary 85k-100k+ super

Full-time role

Advanced tech exposure

Structured onboarding

Collaborative team

Road safety impact

Résumé du poste

Acusensus is seeking a capable Service Technician to support installation, maintenance and performance of its road safety technology across Australia.

You will work across the full equipment lifecycle, from assembly to field deployment, travelling to roadside locations and operating with minimal supervision. A trade qualification and 3+ years of field experience are preferred, along with strong fault-finding and safety focus.

Qualifications

• Trade qualification or equivalent hands-on technical experience.
• Three+ years in field service or similar hands-on environment.
• Strong fault-finding and troubleshooting abilities with diagrams and schematics.
• Experience with electrical/electronic/electromechanical equipment.
• Understanding of 12V/24V DC systems in vehicles/mobile equipment preferred.
• Experience with diagnostic tools and service management systems.
• Commitment to safety, quality workmanship and documentation.

Responsabilités

• Carry out preventative maintenance, inspections and repairs across mobile speed camera vehicles, trailers, fixed sites and related hardware.
• Diagnose and resolve electrical, mechanical, hardware and software faults to minimize downtime.
• Support installation, setup and testing of cameras, radar, cabling, power systems and communications equipment.
• Assist manufacturing with assembling, building and commissioning equipment before deployment.
• Keep equipment field-ready through routine inspections and timely issue resolution.
• Provide technical field support to resolve equipment issues for operational teams.
• Maintain accurate service reports, maintenance logs and tickets.
• Collaborate with Helpdesk, Engineering and other teams to improve reliability.
• Support new site installations and system upgrades with site representatives.

Connaissances

Troubleshooting

Fault finding

Field service

Communication skills

Plan and organise work

Safety awareness

Independent work

Team collaboration

Formation

Trade qualification in Electrical/Electronics/Mechatronics or related discipline

Description du poste

Service Technician

Full-time | $85,000–$100,000 + Super

Ready to take your technical skills into the field? Are you a hands-on Service Technician who enjoys troubleshooting, working with technology and solving problems in the field? Do you have a background in electrical, electronics, mechatronics, mechanical maintenance or a similar technical discipline?

Acusensus is looking for a capable and self-motivated Service Technician to support the installation, maintenance and ongoing performance of its innovative road safety technology across Australia.

This is a varied, hands-on role combining technical troubleshooting, equipment maintenance, manufacturing, installation and field support. You'll work with advanced camera, radar, electrical and communications systems, helping ensure critical road safety technology operates safely and reliably.

If you're looking for a role where no two days are the same, you can work independently while remaining part of a collaborative technical team, and your work contributes to safer roads, this could be the opportunity for you.

About Acusensus

Acusensus is an Australian technology success story with a global presence across Australia, the United States, the United Kingdom and New Zealand.

Founded in 2018, the company develops world-leading imaging and artificial intelligence technology designed to reduce road fatalities and injuries caused by distracted driving.

With a purpose of saving lives and making communities safer, Acusensus combines innovative technology with practical field operations to tackle important road safety challenges.

About the role

Reporting to the Service Technician Lead, you'll play an important role in maintaining the operational readiness, reliability and performance of Acusensus equipment across your allocated region.

You'll work across the full equipment lifecycle, from initial assembly and commissioning through to field installation, preventative maintenance, fault diagnosis and ongoing technical support.

You'll initially spend time working alongside the manufacturing team at the Ingleburn facility to build your understanding of Acusensus equipment, systems and operating procedures before progressing into regional field operations.

Once established in the role, you'll work largely independently, travelling to roadside locations and operational sites to maintain equipment, resolve technical issues and support the teams using Acusensus technology.

This position suits someone with strong technical fundamentals, sound problem-solving skills and the confidence to manage their workload with minimal supervision.

What you'll be doing

• Maintain and service equipment: Carry out preventative maintenance, inspections and repairs across mobile speed camera vehicles, trailers, fixed sites and associated hardware.
• Troubleshoot technical issues: Diagnose and resolve electrical, mechanical, hardware and software faults to minimise downtime and maintain system performance.
• Install and commission systems: Support the installation, setup and testing of cameras, radar, cabling, power systems and communications equipment.
• Support manufacturing: Work alongside the Ingleburn team to assemble, build and commission equipment, ensuring quality and accuracy before deployment.
• Keep equipment field-ready: Conduct routine inspections, identify potential issues and ensure equipment is safe, reliable and ready for operational use.
• Provide technical field support: Work with operational teams to resolve equipment issues, respond to technical queries and restore system functionality.
• Maintain accurate records: Complete service reports, maintenance logs, fault documentation, inventory records and support tickets.
• Collaborate with technical teams: Work with the Helpdesk, Engineering, Manufacturing and operational teams to resolve complex issues and improve equipment reliability.
• Support new installations: Coordinate with site representatives and contractors to assist with fixed-site installations, commissioning and system upgrades.
• Promote safety and quality: Follow established work procedures, conduct risk assessments and maintain high standards of workplace safety and workmanship.
• Contribute to improvement: Share field feedback and identify opportunities to improve equipment reliability, serviceability and maintenance processes.

About you

You'll be a practical, technically minded person who enjoys getting hands-on with equipment, investigating faults and finding solutions. You can work independently in the field, communicate effectively with different stakeholders and take ownership of the quality and safety of your work.

Ideally, you'll bring

• A trade qualification in Electrical, Electronics, Electrotechnology, Mechatronics or a related discipline, or equivalent hands-on technical experience.
• At least three years' experience in field service, maintenance, technical trades or a similar hands-on technical environment.
• Strong fault-finding and troubleshooting skills, including the ability to interpret technical documentation, wiring diagrams and schematics.
• Experience working with electrical, electronic or electromechanical equipment.
• An understanding of 12V/24V DC electrical systems, particularly in vehicles or mobile equipment, will be highly regarded.
• Confidence using technology, diagnostic tools and computer-based service management systems.
• Strong mechanical aptitude, attention to detail, and a commitment to quality workmanship.
• A solid understanding of workplace health and safety requirements.
• Clear communication skills and the ability to explain technical issues to both technical and non-technical stakeholders.
• The ability to plan and organise your work, manage competing priorities and operate with minimal supervision.
• A collaborative approach, with a willingness to share knowledge and support colleagues across different teams.

Experience with IP-based camera systems, networking, embedded hardware, manufacturing assembly or quality assurance will be advantageous.

A First Aid certificate, White Card and Working at Heights certification are desirable, or you'll be willing to obtain the relevant qualifications. Elevated Work Platform (EWP) certification will also be highly regarded.

What's on offer?

• $85,000–$100,000 + super, depending on experience.
• Full-time employment with an innovative Australian technology business operating globally.
• A varied technical role covering manufacturing, installation, maintenance and field service.
• Exposure to advanced camera, radar, electrical and artificial intelligence-enabled technology.
• Structured onboarding and the opportunity to develop specialised technical knowledge.
• A collaborative team environment with opportunities to work across multiple business functions.
• The opportunity to make a tangible contribution to road safety and safer communities.

The practical details

• Full-time position, with opportunities available from mid-November through December.
• Three positions available.
• National travel at short notice may occasionally be required.
• You must hold a current Australian driver's licence.
• The role involves fieldwork at roadside and remote locations, including working outdoors and potentially at heights.
• Flexibility to work early mornings, evenings or weekends may occasionally be required to meet operational needs.
• Appointment is subject to police and driving history checks, along with any additional checks required under client contracts.