Night-Shift Helpdesk Administrator (4-on/4-off)

OCS; Stirling; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

A leading facilities management company in Stirling is seeking a Helpdesk Operator to be the primary out-of-hours contact for clients, ensuring efficient fault request handling and monitoring service performance. The role requires excellent communication and problem-solving skills, as well as a proactive approach to team tasks. This full-time position includes participation in a shift rota (4 on/4 off) and offers opportunities for professional development in a diverse and inclusive working environment.

Qualifications

• Proactive and flexible team player willing to participate in shift rota.
• Strong attention to detail in administrative tasks.
• Ability to manage workload and work on own initiative.

Responsabilités

• Act as the out‑of‑hours primary point of contact for clients.
• Input fault requests onto Helpdesk systems.
• Monitor helpdesk activity to meet service output performance standards.

Connaissances

Excellent communication skills

Decision making and problem‑solving

Customer‑facing skills

Analytical skills

Administrative skills

Proficiency in MS Excel

Description du poste

A leading facilities management company in Stirling is seeking a Helpdesk Operator to be the primary out-of-hours contact for clients, ensuring efficient fault request handling and monitoring service performance. The role requires excellent communication and problem-solving skills, as well as a proactive approach to team tasks. This full-time position includes participation in a shift rota (4 on/4 off) and offers opportunities for professional development in a diverse and inclusive working environment.