After-Hours On-Call Coordinator & Real-Time Problem Solver

Kirinari Community Services; Albury City; On-site; AUD 34,000 - 55,000; Full time

Benefits offered by this job

Up to 5 weeks annual leave

Salary packaging (PT & FT)

Training & onboarding support

Career pathways & growth opportunities

Job summary

Kirinari Community Services is seeking proactive, solutions-focused On-Call Team Members to support frontline staff after hours and during on-call shifts. You’ll handle emergencies, roster changes, and safety-related tasks to keep services running smoothly outside normal hours.

The role offers exposure to staffing coordination, incident reporting, and collaborative work with rostering, service delivery and leadership teams. Apply if you’re calm under pressure and customer-focused.

Qualifications

• Current Driver Licence.
• NDIS Worker Screening Clearance (or willingness to obtain).
• Australian Working Rights.
• Strong administration and computer skills.
• Ability to work independently in a fast-paced environment.
• High-level communication and customer service skills.
• Strong problem-solving and decision-making capability.
• Availability across early morning, evening and weekend rosters.
• Ability to remain calm and professional under pressure.

Responsibilities

• Support frontline employees after hours and during emergencies.
• Coordinate short-notice roster changes and shift replacements.
• Manage customer and workforce safety matters.
• Handle incident escalation and reporting requirements.
• Perform rostering and administrative activities to ensure service continuity.

Skills

Strong administration

Computer skills

Communication skills

Customer service

Problem-solving

Decision making

Calm under pressure

Organised

Independent worker

Team collaboration

Job description

Kirinari Community Services is seeking proactive, solutions-focused On-Call Team Members to support frontline staff after hours and during on-call shifts. You’ll handle emergencies, roster changes, and safety-related tasks to keep services running smoothly outside normal hours.

The role offers exposure to staffing coordination, incident reporting, and collaborative work with rostering, service delivery and leadership teams. Apply if you’re calm under pressure and customer-focused.