F&B Assistant Manager — Hotel

Hyatt Place; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

Hyatt Place Melbourne Caribbean Park is seeking an Assistant Food and Beverage Manager to lead and develop our F&B teams, ensuring guest experiences meet Hyatt standards and drive revenue across outlets and events.

This hands-on role requires strong leadership, rostering, cost control, and the ability to work a flexible 7-day roster across hotel outlets, bars, cafés and banquet services.

Qualifications

• Demonstrated leadership experience within Food & Beverage, hospitality, or a similar operational environment.
• Strong understanding of restaurant, bar, café and event operations, including service standards and guest experience delivery.
• Proven ability to lead, coach and develop teams while fostering a positive and accountable workplace culture.
• Excellent organisational and problem-solving skills, with the ability to manage competing operational priorities.
• Experience with rostering, labour management, cost control and achieving departmental financial objectives.
• Availability to work a flexible roster, including mornings, evenings, weekends and public holidays.

Responsibilities

• To monitor all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary and assist if required
• To assist in ensuring that the minimum operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual To trace and follow up all tasks delegated to outlet managers prior to deadlines so as to ensure an effective vacation planning strategy
• To establish a rapport with guests maintaining good customer relationship and handling guest complaints and requests appropriately.
• Ensure that all the outlets and banquets are managed efficiently according to the established concept statements
• Monitor service and food and beverage standards in all outlets and banquets. Work with the Outlet & Event Service Team members to take corrective action where necessary
• To ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
• To oversee the preparation and update of individual Departmental Operations Manuals and monitor Annual Leave planning to ensure an effective vacation planning strategy is in place
• To conduct regular weekly operational briefings communications meetings with the Outlets Managers
• To ensure that all associates deliver the brand promise and provide exceptional guest service at all times.
• To ensure that associates also provide excellent service to internal customers in other departments as appropriate.

Skills

Leadership in F&B

Staff coaching

Guest service

Organization

Roster management

Australian work rights

Job description

Hyatt Place Melbourne Caribbean Park has set a new standard of accommodation located in the south-eastern suburbs of Melbourne, a mere 27 kilometres from the CBD. Ideally located for business and leisure travellers, the hotel boasts 171 stylish guestrooms and combines style and innovation to deliver casual hospitality and purposeful service in a smartly designed, high-tech and contemporary environment.

Delivering unparalleled comfort and luxury, the hotel will comprise of Archies Bar and Restaurant, grab-and-go food market, lobby lounge, 24-hour fitness center and flexible event space for up to 170 people.

About the Role

To support the Food and Beverage Manager in the leadership and day-to-day operation of the Food and Beverage department, ensuring exceptional guest experiences, strong operational performance and alignment with Hyatt standards. The Assistant Manager is responsible for leading and developing Food and Beverage teams, maintaining service excellence across all outlets and events, driving productivity and financial results, and fostering a positive, engaged and high-performing team culture. The role acts as a hands-on operational leader, ensuring the efficient delivery of food and beverage services while supporting departmental objectives, compliance requirements and Hyatt's purpose of caring for people so they can be their best.

Main Responsibilities

To monitor all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary and assist if required

To assist in ensuring that the minimum operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual To trace and follow up all tasks delegated to outlet managers prior to deadlines so as to ensure that, all deadlines are met on time.

To establish a rapport with guests maintaining good customer relationship and handling guest complaints and requests appropriately.

Ensure that all the outlets and banquets are managed efficiently according to the established concept statements

Monitor service and food and beverage standards in all outlets and banquets. Work with the Outlet & Event Service Team members to take corrective action where necessary

To ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

To oversee the preparation and update of individual Departmental Operations Manuals and monitor Annual Leave planning to ensure an effective vacation planning strategy is in place

To conduct regular weekly operational briefings communications meetings with the Outlets Managers

To ensure that all associates deliver the brand promise and provide exceptional guest service at all times.

To ensure that associates also provide excellent service to internal customers in other departments as appropriate.

To spend time in public areas observing associate-guest interaction and talking with guests, working through Heads of Department to coach associates in guest service skills as necessary.

To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

To support each outlet management team to be totally accountable for their profitability and payroll budgets.

To work closely with the marketing team to develop a yearly marketing plan to support the Food and Beverage activities as necessary per department.

To attend the monthly Marketing meetings and share updates on current Food and beverage updates

Continuously seek ways to assist the Outlet Management maximise their revenues and profits

Monitor and analyse the activities and trends of competitive restaurants, bars and other hotel’s banqueting departments

To look for Marketing and Public Relations opportunities to increase awareness and ultimately business.

Direct subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Food and Beverage Operations Manual.

Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment

To oversee and assist in the recruitment and selection of all Food and Beverage associates. To make sure that Heads of Department follow hotel guidelines when recruiting and use a competency-based approach to selecting their associates.

To oversee the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

Develop and assist with training activities focused on improving skills and knowledge

To encourage associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

To support the implementation of The People Brand Standards, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

To ensure that all associates have a complete understanding of and adhere to associate rules and regulations.

To ensure that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

To feedback the results of the Associate Engagement Survey and to ensure that the relevant changes are implemented.

Managers are to ensure the implementation and maintenance, within the department or division, of an efficient and effective system of management for Occupational Health and Safety (OH&S) consistent with the Victorian legislative requirements. This includes, but is not limited to; training of new and current team members as well as follow up and investigation of any workplace incidents relevant to their area of work. Attendance at times will be required at the monthly OHS Committee meeting.

Application Requirements

Demonstrated leadership experience within Food & Beverage, hospitality, or a similar operational environment.

Strong understanding of restaurant, bar, café and event operations, including service standards and guest experience delivery.

Proven ability to lead, coach and develop teams while fostering a positive and accountable workplace culture.

Excellent organisational and problem-solving skills, with the ability to manage competing operational priorities.

Experience with rostering, labour management, cost control and achieving departmental financial objectives.

Availability to work a flexible roster, including mornings, evenings, weekends and public holidays.

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

** Must have availability to work a 7-day rotating roster

*** FULL WORKING RIGHTS IN AUSTRALIA REQUIRED

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