Night Manager - The Capitol Hotel

The Capitol Hotel Sydney; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

50% off dining and stays across EVT :

Movie tickets + cinema discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Job summary

EVT is seeking a Night Manager to oversee all hotel operations during the night shift, delivering exceptional guest service and ensuring accurate night audits in a fast-paced environment.

Join a dynamic team within a network that prioritizes growth and collaboration across departments, with a focus on safety, efficiency, and guest satisfaction.

Qualifications

• Experience in front office or overnight hotel operations.
• Experience as manager on duty.
• Strong guest service skills.
• Proficient with front office systems and night audit.
• Knowledge of WH&S guidelines.

Responsibilities

• Oversee and manage all hotel operations during the night shift, ensuring security, service standards, and smooth departmental coordination.
• Deliver exceptional guest service, including check-ins/outs, responding to concerns, and ensuring all requests are actioned and followed through.
• Complete the night audit process accurately, ensuring all revenue and payments are posted, balanced, and supported with correct documentation.
• Supervise night team members, maintaining communication, performance standards, and adherence to operational policies and procedures.
• Work collaboratively with Housekeeping, Reservations, and Maintenance to ensure rooms and guest needs are prepared and delivered accurately.
• Maintain operational readiness by completing opening/closing duties, protecting equipment, and supporting other departments when required.

Skills

Front office

Night audit

Guest service

Revenue reconciliation

Leadership

Team leadership

WH&S

Tools

PMS

Job description

The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities

We are looking for a Night Manager that is available to work 3 days a week from11PM - 7AM.

• Oversee and manage all hotel operations during the night shift, ensuring security, service standards, and smooth departmental coordination.
• Deliver exceptional guest service, including check‑ins/outs, responding to concerns, and ensuring all requests are actioned and followed through.
• Complete the night audit process accurately, ensuring all revenue and payments are posted, balanced, and supported with correct documentation.
• Supervise night team members, maintaining communication, performance standards, and adherence to operational policies and procedures.
• Work collaboratively with Housekeeping, Reservations, and Maintenance to ensure rooms and guest needs are prepared and delivered accurately.
• Maintain operational readiness by completing opening/closing duties, protecting equipment, and supporting other departments when required.

What You’ll Bring

• Previous experience in front office or overnight hotel operations acting as the manager on duty.
• Strong guest service capability, with expertise in anticipating needs and resolving issues with tact, diplomacy, and urgency.
• Highly proficient in front office systems, night audit processes, and hotel property management software.
• Experienced in accurate financial reconciliation, including posting revenue, balancing payments, and identifying discrepancies.
• Well‑developed communication and leadership skills, supervising night staff and maintaining effective inter‑departmental collaboration.
• Comprehensive knowledge of WH&S guidelines, hotel operational procedures, and local area information relevant to guest experience.

How You Work

• Hands-on and non-hierarchical — leads from the front.
• Resilient and solutions-focused — stays calm, moves fast.
• Growth mindset — learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds