Night Manager (Student Accommodation)

Scape Australia; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Health and safety initiatives

Rewards and recognition

Leave and lifestyle benefits

Employee discounts

Inclusive culture

Job summary

Scape Australia in Melbourne is seeking a Night Manager to lead night operations, ensure guest safety, manage incidents, and supervise the night shift. You will conduct nightly financial audits, handle check-ins/outs, resolve guest requests, and coordinate with other departments to maintain seamless service.

The ideal candidate has at least 2 years in customer service or operations, strong communication, superb organisational skills, and proficiency with Microsoft Office and databases.

Qualifications

• Minimum 2 years’ experience in a customer service/operations role.
• Excellent written and verbal communication skills.
• Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service.
• Computer literacy, with proficiency in Microsoft Office suite and database management systems.
• Leadership and supervisory experience and skills.
• Exceptional customer service skills, including conflict resolution.

Responsibilities

• Conduct nightly audits to ensure accuracy and completeness of all financial transactions, including room charges, cash handling, and credit card transactions.
• Manage the night shift operations, including guest check-ins and check-outs, respond to guest inquiries and requests, and ensure smooth operations during the night.
• Verify the accuracy of guest accounts, resolve discrepancies, and prepare detailed reports for management.
• Ensure the security and safety of the premises during the night, monitor CCTV systems, and address security concerns or emergencies.
• Assist with administrative tasks, such as updating reservations, processing payments, and maintaining accurate records.
• Collaborate with other hotel departments to ensure seamless communication and coordination between shifts.
• Provide exceptional customer service to guests, addressing needs and resolving issues or complaints professionally and promptly.

Skills

Customer service

Operations

Leadership

Conflict resolution

Communication skills

Tools

Microsoft Office

Database management systems

Job description

WHO WE ARE?

At Scape Australia, we do more than provide student accommodation. We create thriving, fun communities where students can live, learn, and grow. With over 20,000 residents across Australia, we combine smart design, brilliant service, and good vibes to make every resident feel welcome.

Now part of The Living Company, we're shaping the future of student living, one amazing experience at a time.

THE ROLE

The Night Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents and the effective management and escalation of incidents. This role covers Saturday and Sunday night shifts from 11pm-7am, with the opportunity to pick up additional shifts as required.

As a Night Manager, your key responsibilities will include:

Conducting nightly audits to ensure accuracy and completeness of all financial transactions, including room charges, cash handling, and credit card transactions.

Managing the night shift operations, including guest check-ins and check-outs, responding to guest inquiries and requests, and ensuring smooth operations during the night.

Verifying the accuracy of guest accounts, resolving any discrepancies, and preparing detailed reports for management.

Ensuring the security and safety of the premises during the night, monitoring CCTV systems, and promptly addressing any security concerns or emergencies.

Assisting with administrative tasks, such as updating reservations, processing payments, and maintaining accurate records.

Collaborating with other hotel departments to ensure seamless communication and coordination between shifts.

Providing exceptional customer service to guests, addressing their needs, and resolving any issues or complaints in a professional and timely manner.

THE IDEAL CANDIDATE

We are seeking a passionate and motivated Night Manager who values a fun and vibrant stay while prioritizing the safety of our residents.

Minimum 2 years’ experience in a customer service/operations role.

Excellent written and verbal communication skills.

Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service.

Computer literacy, with proficiency in Microsoft Office suite and database management systems.

Leadership and supervisory experience and skills.

Exceptional customer service skills, including conflict resolution.

Please note: The successful candidate must be willing to undertake a National Police Check and a Working with Children check

PERKS & BENEFITS

We don’t just create a great place to work, we bring the good vibes every single day. Here’s a sneak peek at some of the perks that come with joining our team:

Health, wellbeing, and safety initiatives to support you at work and beyond.

Competitive rewards, recognition, and referral programs.

Leave and lifestyle benefits to help you recharge and celebrate milestones.

Access to exclusive employee discounts and partner offers.

A passionate, inclusive culture focused on connection, growth, and good vibes.

Scape Australia and The Living Company honours and welcomes the rich heritage and contributions of the Traditional Custodians of the land and pays respect to their Elders past, present and future. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated