Operations Manager (Student Accomodation)

Scape Australia; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Health & wellbeing programs

Competitive rewards

Leave benefits

Exclusive employee discounts

Inclusive culture

Job summary

Scape Australia is seeking an Operations Manager for Scape South Bank in Brisbane. You will lead a team to deliver exceptional customer service and drive business priorities across day-to-day operations.

The role requires a proactive leader with 5+ years in customer service/operations, strong team management, and financial acumen, including budgets and tenancy knowledge. A dynamic, inclusive culture and vibrant campus environment await.

Qualifications

• Minimum 5-years’ experience in a customer service/operations role.
• Prior experience managing strong effective teams
• Ability to monitor and control financials and budgets
• A good understanding of Residential Tenancy (RTA) legislation

Responsibilities

• Plan and manage resource levels to deliver high-quality customer service and operations.
• Oversee and deliver on-site training for new customer service team members
• Manage the collection, distribution, and ongoing development of all relevant reporting requirements related to the property
• In liaison with the Facilities team, support the preparation and expenditure of facilities management budgets (both operational and capital expenditure).
• In liaison with the Wellness and Hygiene team, maintain high standards of property presentation in both common areas and rooms.
• Management of customer arrears that meet the identified company target.
• Control of operational costs that deliver an under or on-budget performance.
• Meet or exceed budgeted short-term and long-term revenue targets.
• Support property specific Sales and Marketing campaigns

Skills

Team leadership

Budget management

Customer service

Operations management

People management

Tools

Reporting software

Budget tracking tools

Job description

Brisbane | Scape South Bank | Full Time

WHO WE ARE

At Scape Australia, we do more than provide student accommodation. We create thriving, fun communities where students can live, learn, and grow. With over 20,000 residents across Australia, we combine smart design, brilliant service, and good vibes to make every resident feel welcome.

Now part of The Living Company, we’re shaping the future of student living, one amazing experience at a time.

THE ROLE

We have an exciting opportunity for a naturally driven leader to join the team at our Scape South Bank location as an Operations Manager.

Operations Managers are responsible for the day-to-day operations of an asset or assets to ensure exceptional customer experience and the achievement of business priorities. Operations Managers play a critical leadership role ensuring that team members understand their expectations of them and have the skills and knowledge required to meet those expectations.

• Plan and manage resource levels to deliver high-quality customer service and operations.
• Oversee and deliver on-site training for new customer service team members
• Manage the collection, distribution, and ongoing development of all relevant reporting requirements related to the property
• In liaison with the Facilities team, support the preparation and expenditure of facilities management budgets (both operational and capital expenditure).
• In liaison with the Wellness and Hygiene team, maintain high standards of property presentation in both common areas and rooms.
• Management of customer arrears that meet the identified company target.
• Control of operational costs that deliver an under or on-budget performance.
• Meet or exceed budgeted short-term and long-term revenue targets.
• Support property specific Sales and Marketing campaigns

Please note:

The successful candidate must be willing to undertake a National Police Check and a Working with Children check

THE IDEAL CANDIDATE

We are seeking a highly motivated operator who enjoys leading a team through an engaging and inclusive approach.

In addition, you will have the following skills and experience:

• Minimum 5-years’ experience in a customer service/operations role.
• Prior experience managing strong effective teams
• Ability to monitor and control financials and budgets
• A good understanding of Residential Tenancy (RTA) legislation

Why You’ll Love Working at Scape:

We don’t just create a great place to work, we bring the good vibes every single day. Here’s a sneak peek at some of the perks that come with joining our team:

• Health, wellbeing, and safety initiatives to support you at work and beyond.
• Competitive rewards, recognition, and referral programs.
• Leave and lifestyle benefits to help you recharge and celebrate milestones.
• Access to exclusive employee discounts and partner offers.
• A passionate, inclusive culture focused on connection, growth, and good vibes.

Scape Australia and The Living Company honours and welcomes the rich heritage and contributions of the Traditional Custodians of the land and pays respect to their Elders past, present and future. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated